Public bug reported:
Ubuntu release:
Ubuntu 24.04
Affected system:
Dell XPS 13 9350
Kernel:
6.17.0-1017-oem
Affected packages:
* linux
* libcamhal-ipu7x: 0~git202510170946.ec24db2-1~ubuntu24.04.1
* oem-somerville-tyrogue-meta: 24.04ubuntu8
Problem:
The integrated camera is detected by the kernel/IPU7 stack, but it is unusable
in userspace applications.
What I expected to happen:
The integrated camera should work normally in applications such as Cheese, and
video should be available through the exposed camera device.
What happened instead:
The kernel detects the camera pipeline and reports the sensor, and a virtual
camera device is created as `/dev/video0` (`Intel MIPI Camera`), but
applications such as Cheese show no image.
Relevant findings:
* The kernel detects IPU7 correctly.
* The kernel reports sensor `OVTI02C1:00`.
* The kernel reports `Connected 1 cameras`.
* `v4l2-relayd` starts successfully.
* `v4l2-ctl --list-devices` shows:
* `ipu7 (PCI:0000:00:05.0): /dev/media0`
* `Intel MIPI Camera (platform:v4l2loopback-000): /dev/video0`
* `v4l2-ctl -d /dev/video0 --all` shows a valid format:
* NV12
* 1280x720
* 30 fps
Userspace errors:
CamHAL repeatedly reports:
* `parseSensors: No sensors available`
* `ICamera: <id0> is invalid, max_cam:0`
* `MediaControl: readlink sysName /sys/dev/char/0:0 failed ret -1`
Media topology:
`media-ctl -d /dev/media0 -p` shows IPU7 CSI2 and ISYS capture entities, but no
sensor entity appears in the media graph.
Why I think this is a bug:
The hardware appears to be detected by the kernel, but the OEM IPU7 / CamHAL
userspace stack fails to enumerate the sensor as a usable camera source, so
`/dev/video0` exists but produces no image.
Additional note:
Dell support confirmed that there is no Dell-supported Ubuntu camera package
for this exact model and service tag because the system was sold with Windows
11 Pro and is currently running a customer-installed Ubuntu image.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.17.0-1017-oem 6.17.0-1017.17
ProcVersionSignature: Ubuntu 6.17.0-1017.17-oem 6.17.13
Uname: Linux 6.17.0-1017-oem x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tvicens 2984 F.... wireplumber
/dev/snd/controlC1: tvicens 2984 F.... wireplumber
/dev/snd/seq: tvicens 2982 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Thu Apr 9 12:54:27 2026
InstallationDate: Installed on 2025-12-30 (100 days ago)
InstallationMedia: Kubuntu 24.04.3 LTS "Noble Numbat" - Release amd64
(20250805.1)
MachineType: Dell Inc. XPS 13 9350
ProcFB: 0 xedrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.17.0-1017-oem
root=UUID=32bca226-ca03-429d-b1c1-52b8dff8c92a ro quiet
cryptdevice=UUID=90edb6ff-2251-41fd-9b4e-d645aeb06c92:luks-90edb6ff-2251-41fd-9b4e-d645aeb06c92
root=/dev/mapper/luks-90edb6ff-2251-41fd-9b4e-d645aeb06c92 splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.17.0-1017-oem N/A
linux-backports-modules-6.17.0-1017-oem N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.25
SourcePackage: linux-oem-6.17
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/29/2025
dmi.bios.release: 1.18
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.18.0
dmi.board.name: 0MMW13
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.22
dmi.modalias:
dmi:bvnDellInc.:bvr1.18.0:bd12/29/2025:br1.18:efr1.22:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0MMW13:rvrA01:cvnDellInc.:ct10:cvr:sku0CC9:
dmi.product.family: XPS
dmi.product.name: XPS 13 9350
dmi.product.sku: 0CC9
dmi.sys.vendor: Dell Inc.
** Affects: linux-oem-6.17 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
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https://bugs.launchpad.net/bugs/2147610
Title:
XPS 13 9350 camera detected by IPU7 but unusable in userspace on
Ubuntu 24.04
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