Public bug reported:
ROG Strix G16 G615LW, BIOS G615LW.318 (05/12/2025).
Internal keyboard stops responding / erratic on linux-image-7.0.0-28-generic.
Kernel 6.17.0-35-generic works correctly on same hardware.
dmesg shows USB device 5-4 (ASUSTek N-KEY Device, 0b05:19b6 — integrated
keyboard/RGB controller) stuck in continuous reset loop:
usb 5-4: reset full-speed USB device number 2 using xhci_hcd
7403 occurrences logged in a single ~2h37m session, roughly every 1-2s,
from boot until shutdown. Full log excerpt attached.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-7.0.0-28-generic 7.0.0-28.28~24.04.1
ProcVersionSignature: Ubuntu 6.17.0-35.35~24.04.1-generic 6.17.13
Uname: Linux 6.17.0-35-generic x86_64
ApportVersion: 2.28.2-0ubuntu0.1
Architecture: amd64
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 19 21:55:59 2026
InstallationDate: Installed on 2026-02-16 (153 days ago)
InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64
(20250805.1)
MachineType: ASUSTeK COMPUTER INC. ROG Strix G16 G615LW_G615LW
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-35-generic
root=UUID=4c257b8a-1255-46ce-9ca4-88c25e4dd0f8 ro quiet splash pcie_aspm=off
vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.17.0-35-generic N/A
linux-backports-modules-6.17.0-35-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.27
SourcePackage: linux-hwe-7.0
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/12/2025
dmi.bios.release: 5.32
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: G615LW.318
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G615LW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.14
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrG615LW.318:bd05/12/2025:br5.32:efr3.14:svnASUSTeKCOMPUTERINC.:pnROGStrixG16G615LW_G615LW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG615LW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Strix G16
dmi.product.name: ROG Strix G16 G615LW_G615LW
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux-hwe-7.0 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble wayland-session
** Attachment added: "launchpad-bug-report.txt"
https://bugs.launchpad.net/bugs/2161269/+attachment/5984260/+files/launchpad-bug-report.txt
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https://bugs.launchpad.net/bugs/2161269
Title:
Internal keyboard (ASUS N-KEY Device 0b05:19b6) unusable on
7.0.0-28-generic — USB reset loop, works fine on 6.17.0-35-generic
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