apport information
** Tags added: apport-collected zena
** Description changed:
OS:
Linux Mint 22.3 (based on Ubuntu 24.04 LTS)
Kernel: 7.0.0-28-generic (Ubuntu HWE kernel)
DE: Cinnamon
Hardware:
Laptop: LENOVO 21Q4 ThinkBook 14 G7+ ASP
CPU: AMD Ryzen AI 9 H 365 w/ Radeon 880M (12 cores)
GPU: AMD/ATI Device 150e (Radeon 880M iGPU)
Touchpad: GXTP5100:00 27C6:01E9 (Goodix)
The touchpad uses the I2C-HID protocol.
Issue 1: Touchpad completely unresponsive
Symptoms: The touchpad is detected by the system (xinput and dmesg show
the device), but it does not respond to any touch or movement at the login
screen and remains non-functional after login. This issue has occured when
installing & using the OS.
Issue 2: Random UI freezes
Symptoms: After a random period (1 to 10 hours) of normal use, the UI
freezes completely. The mouse cursor can still be moved using an external USB
mouse, but clicking and keyboard shortcuts (e.g. Alt+F2) does not respond.
Audio plays normally.
Temporary Solution: Pressing Ctrl+Alt+Backspace to restart the UI session
restores functionality temporarily.
Steps to Reproduce:
Install Linux Mint 22 (or any Ubuntu 24.04 based distro with kernel 6.8+,
note that ALL kernels provided doesn't provide the solution to the problem).
Boot into the system.
The touchpad will not work from the login screen onwards.
Use the system normally; the UI will freeze within 1-10 hours.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.28.2-0ubuntu0.1
+ Architecture: amd64
+ CRDA: N/A
+ CasperMD5CheckResult: pass
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Linux Mint 22.3
+ InstallationDate: Installed on 2026-03-08 (135 days ago)
+ InstallationMedia: Linux Mint 22.3 "Zena" - Release amd64 20260108
+ IwConfig:
+ lo no wireless extensions.
+
+ enp98s0 no wireless extensions.
+
+ wlp97s0 no wireless extensions.
+ MachineType: LENOVO 21Q4
+ Package: linux (not installed)
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-7.0.0-28-generic
root=UUID=2e08b9c8-43cb-4c4e-8598-590d92bb4341 ro i8042.nopnp=1 i8042.direct=1
i2c_hid.ignore_quirk=1 systemd.mask=cloud-init.service
systemd.mask=cloud-init-local.service amdgpu.sg_display=0
+ ProcVersionSignature: Ubuntu 7.0.0-28.28~24.04.1-generic 7.0.12
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-7.0.0-28-generic N/A
+ linux-backports-modules-7.0.0-28-generic N/A
+ linux-firmware 20240318.git3b128b60-0ubuntu2.27
+ Tags: zena
+ Uname: Linux 7.0.0-28-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo users
+ _MarkForUpload: True
+ dmi.bios.date: 03/27/2025
+ dmi.bios.release: 1.25
+ dmi.bios.vendor: LENOVO
+ dmi.bios.version: PXCN25WW
+ dmi.board.asset.tag: NO Asset Tag
+ dmi.board.name: LNVNB161216
+ dmi.board.vendor: LENOVO
+ dmi.board.version: SDK0T76577 WIN
+ dmi.chassis.asset.tag: NO Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: LENOVO
+ dmi.chassis.version: ThinkBook 14 G7+ ASP
+ dmi.ec.firmware.release: 1.25
+ dmi.modalias:
dmi:bvnLENOVO:bvrPXCN25WW:bd03/27/2025:br1.25:efr1.25:svnLENOVO:pn21Q4:pvrThinkBook14G7+ASP:rvnLENOVO:rnLNVNB161216:rvrSDK0T76577WIN:cvnLENOVO:ct10:cvrThinkBook14G7+ASP:skuLENOVO_MT_21Q4_BU_idea_FM_ThinkBook14G7+ASP:pfaThinkBook14G7+ASP:
+ dmi.product.family: ThinkBook 14 G7+ ASP
+ dmi.product.name: 21Q4
+ dmi.product.sku: LENOVO_MT_21Q4_BU_idea_FM_ThinkBook 14 G7+ ASP
+ dmi.product.version: ThinkBook 14 G7+ ASP
+ dmi.sys.vendor: LENOVO
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/2161234/+attachment/5984996/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/2161234
Title:
Touchpad Unusable and Random Screen Freeze After Installing Linux
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