Public bug reported:
firefox via snap broken
then reinstalled snapd (maybe not the best thing to do)
then "sudo snap install firefox" got completely stuck; had to force closing
terminal
the "sudo apt install firefox" -> internal system error
ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: firefox (not installed)
ProcVersionSignature: Ubuntu 7.0.0-28.28~24.04.1-generic 7.0.12
Uname: Linux 7.0.0-28-generic x86_64
ApportVersion: 2.28.3-0ubuntu0.1
AptOrdering:
firefox:amd64: Install
NULL: ConfigurePending
Architecture: amd64
CasperMD5CheckResult: pass
Date: Fri Aug 14 11:27:09 2026
ErrorMessage: new firefox package pre-installation script subprocess returned
error exit status 10
InstallationDate: Installed on 2025-08-31 (348 days ago)
InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64
(20250805.1)
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal,
3.12.3-0ubuntu2.1
PythonDetails: /usr/bin/python3.12, Python 3.12.3, python-is-python3, 3.11.4-1
RelatedPackageVersions:
dpkg 1.22.6ubuntu6.6
apt 2.8.3
SourcePackage: firefox
Title: package firefox (not installed) failed to install/upgrade: new firefox
package pre-installation script subprocess returned error exit status 10
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-package noble
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https://bugs.launchpad.net/bugs/2163476
Title:
snapd broken; then: package firefox (not installed) failed to
install/upgrade: new firefox package pre-installation script
subprocess returned error exit status 10
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