Public bug reported:
System:
- Dell Latitude 7350
- Ubuntu 24.04.4 LTS
- Current kernel: 7.0.0-28-generic
- BIOS/System Firmware: 1.22.0
- Internal camera sensor: OVTI02E1:00 / OmniVision OV02E10
- Intel IPU6 camera stack: Canonical/Dell OEM packages
Problem:
The built-in MIPI camera is detected by the Intel IPU6 driver but cannot
initialize on Ubuntu. Teams and other applications receive a black
virtual-camera stream.
The camera works correctly in Windows on the same laptop, so this is not a
camera module, shutter, cable, or general hardware fault.
Key kernel errors:
int3472-discrete INT3472:01: cannot find GPIO chip INTC10D1:00, deferring
int3472-discrete INT3472:0c: cannot find GPIO chip INTC10D1:00, deferring
As a result:
- the OV02E10 sensor does not probe successfully;
- no /dev/v4l-subdev* nodes are created;
- the Intel CamHAL falls back to an unrelated AR0234 profile;
- the camera stream is black.
Tests performed:
- Tried updating BIOS from 1.21.0 to 1.22.0: no change.
- Tested Ubuntu kernel 7.0.0-28-generic and Dell OEM kernel 6.17.0-1032-oem: no
working camera.
- Confirmed the Logitech USB camera works.
- Confirmed that on Windows the built-in camera works.
- Tried booting independently Ubuntu 24.06, same effect - built-in camera
doesn't work.
- A second Latitude 7350 with Ubuntu 24.04 has a different sensor
(INT3537/HI556) and works using the same kernel (6.17); its kernel creates
/dev/v4l-subdev* nodes.
Request:
Please provide or identify the required Dell ACPI/INT3472/USBIO/IPU6 support
for the OVTI02E1 (OV02E10) camera configuration on the Latitude 7350, or
confirm the supported Ubuntu kernel/package combination.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.17.0-1032-oem 6.17.0-1032.32
ProcVersionSignature: Ubuntu 6.17.0-1032.32-oem 6.17.13
Uname: Linux 6.17.0-1032-oem x86_64
ApportVersion: 2.28.3-0ubuntu0.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: knogal 2355 F.... wireplumber
/dev/snd/seq: knogal 2350 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 16 19:57:55 2026
InstallationDate: Installed on 2026-08-02 (14 days ago)
InstallationMedia: Ubuntu 24.04.4 LTS "Noble Numbat" - Release amd64 (20260210)
IwConfig:
lo no wireless extensions.
wlp85s0f0 no wireless extensions.
MachineType: Dell Inc. Latitude 7350
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.17.0-1032-oem
root=UUID=201201d1-e669-41ff-beb5-7908d807dcb9 ro quiet splash
i915.force_probe=7d55 xe.force_probe=!7d55 vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.17.0-1032-oem N/A
linux-backports-modules-6.17.0-1032-oem N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.27
SourcePackage: linux-oem-6.17
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/31/2026
dmi.bios.release: 1.22
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.22.0
dmi.board.name: 0WRM91
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.20
dmi.modalias:
dmi:bvnDellInc.:bvr1.22.0:bd03/31/2026:br1.22:efr1.20:svnDellInc.:pnLatitude7350:pvr:rvnDellInc.:rn0WRM91:rvrA00:cvnDellInc.:ct10:cvr:sku0CBD:
dmi.product.family: Latitude
dmi.product.name: Latitude 7350
dmi.product.sku: 0CBD
dmi.sys.vendor: Dell Inc.
** Affects: linux-oem-6.17 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble wayland-session
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2163609
Title:
Latitude 7350 internal OV02E10 MIPI camera fails on Ubuntu 24.04 –
missing INTC10D1 GPIO
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-oem-6.17/+bug/2163609/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
