I hope this is what you are looking for On Thu, Oct 1, 2026 at 11:35 AM Simon Johnsson <[email protected]> wrote:
> Hey there gdnorton! Thank you for reporting this. Losing the /home > directory is a significant issue. Would you mind providing me your > `/etc/fstab` configuration along with `/var/log/dist-upgrade/**` as a > tarball? > > All the best, > Simon > > ** Changed in: ubuntu-release-upgrader (Ubuntu) > Status: New => Incomplete > > ** Changed in: ubuntu-release-upgrader (Ubuntu) > Importance: Undecided => Critical > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/2169166 > > Title: > Ubuntu 24.04 LTS to 26.04.1 LTS Upgrade Appears to Have Recreated Home > Directory and Lost User Files > > Status in ubuntu-release-upgrader package in Ubuntu: > Incomplete > > Bug description: > Hello Ubuntu Development Team, > > I would like to report a serious issue that occurred during an upgrade > from Ubuntu 24.04 LTS to Ubuntu 26.04.1 LTS. > > My system was running Ubuntu 24.04 LTS with the GNOME desktop. During > the release upgrade to Ubuntu 26.04.1 LTS, the upgrade process became > stuck and reported that the software index was broken. Running package > repair commands failed because the package database was locked by a > release upgrader process. > > During troubleshooting, we found: > > The system reported itself as Ubuntu 26.04.1 LTS (Resolute). > The release upgrader process became stuck. > The package manager was left in a partially upgraded state. > Core packages such as libc6 and perl were at mixed 24.04 and 26.04 > versions. > APT eventually repaired the installation with apt --fix-broken install. > After package repair and reboot, Ubuntu 26.04.1 LTS completed > successfully and is now operating normally. > > However, after the upgrade I found that my personal files were no > longer present. > > Investigation showed: > > /home/gary still existed. > No alternate user profile such as /home/gary.old or /home/gary.bak > existed. > Standard folders such as Documents, Downloads, Pictures, Music, and > Videos were nearly empty. > Timestamps on many home-directory folders indicate that they were > recreated around the time of the upgrade. > Browser profiles and application data remained present. > No obvious copies of the missing files were found elsewhere on the > system. > > Examples of folder timestamps: > > Desktop: 2026-09-30 09:21 > Music: 2026-09-30 09:21 > Public: 2026-09-30 09:21 > Templates: 2026-09-30 09:21 > Downloads: 2026-10-01 05:31 > Pictures: 2026-10-01 10:08 > Videos: 2026-10-01 10:09 > Documents: 2026-10-01 10:12 > > The operating system upgrade was ultimately successful, but it appears > that the user profile may have been recreated or reset during the > upgrade process. > > Fortunately I have backups, so I am not requesting data recovery > assistance. I am reporting this because the behavior could affect > other users performing an upgrade from Ubuntu 24.04 LTS to Ubuntu > 26.04.1 LTS. > > ProblemType: Bug > DistroRelease: Ubuntu 26.04 > Package: ubuntu-release-upgrader-core 1:26.04.25 > ProcVersionSignature: Ubuntu 7.0.0-34.34-generic 7.0.14 > Uname: Linux 7.0.0-34-generic x86_64 > ApportVersion: 2.34.1-0ubuntu0.1 > Architecture: amd64 > CasperMD5CheckResult: unknown > CrashDB: ubuntu > CurrentDesktop: ubuntu:GNOME > Date: Thu Oct 1 10:45:20 2026 > InstallationDate: Installed on 2018-02-22 (3143 days ago) > InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 > (20171018) > PackageArchitecture: all > ProcEnviron: > LANG=en_US.UTF-8 > PATH=(custom, no user) > SHELL=/bin/bash > TERM=xterm-256color > XDG_RUNTIME_DIR=<set> > SourcePackage: ubuntu-release-upgrader > UpgradeStatus: No upgrade log present (probably fresh install) > VarLogDistupgradeTermlog: > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2169166/+subscriptions > > ** Attachment added: "upgrade_logs.tar.gz" https://bugs.launchpad.net/bugs/2169166/+attachment/6004432/+files/upgrade_logs.tar.gz -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2169166 Title: Ubuntu 24.04 LTS to 26.04.1 LTS Upgrade Appears to Have Recreated Home Directory and Lost User Files To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/2169166/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
