apport information
** Tags added: apport-collected zena
** Description changed:
Title: [ASUS Zenbook UX3402ZA] cs35l41-hda: "Failed waiting for
OTP_BOOT_DONE", internal speakers silent on 7.0.0-28, -31 and -34;
working on 7.0.0-30
Hardware: ASUS Zenbook 14 OLED UX3402ZA, BIOS UX3402ZA.311 (06/03/2025)
Audio: Realtek ALC294 (PCI SSID 1043:1e02), 2x Cirrus Logic CS35L41 over SPI
(spi0-CSC3551:00)
OS: Linux Mint (Ubuntu 24.04 base), HWE kernels, firmware-sof-signed
2023.12.1-1ubuntu1.11
Problem:
Internal speakers are silent. Headphone jack and HDMI work. Both amplifiers
fail at boot:
cs35l41-hda spi0-CSC3551:00-cs35l41-hda.0: Adding DSD properties for 10431E02
cs35l41-hda spi0-CSC3551:00-cs35l41-hda.0: Using extra _DSD properties,
bypassing _DSD in ACPI
cs35l41-hda spi0-CSC3551:00-cs35l41-hda.0: Failed waiting for OTP_BOOT_DONE
cs35l41-hda spi0-CSC3551:00-cs35l41-hda.0: probe with driver cs35l41-hda
failed with error -12
(same for .1)
Kernel results (from journalctl -k over previous boots and manual tests):
- 7.0.0-30-generic: WORKS ("Firmware Loaded - Type: spk-prot, Gain: 17" for
both amps)
- 7.0.0-28-generic: FAILS (OTP_BOOT_DONE)
- 7.0.0-31-generic: FAILS (OTP_BOOT_DONE)
- 7.0.0-34-generic: FAILS (OTP_BOOT_DONE)
Notes:
- The SOF stack loads fine; only the CS35L41 amps fail.
- Full power-off and EC reset did not help on the failing kernels.
- Custom modprobe options (dsp_driver) were present on the working boot but
removing them on the failing kernels made no difference.
- 7.0.0-30 was reinstalled from noble-updates and works again; it is now
pinned.
- I have not verified whether 7.0.0-28 ever worked on this machine, so this
may be
intermittent or timing/boot-state dependent rather than a strict regression.
Please let me know which logs to attach (dmesg, alsa-info).
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.28.3-0ubuntu0.1
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: mrengineer 2823 F.... pipewire
+ mrengineer 2826 F.... wireplumber
+ /dev/snd/seq: mrengineer 2823 F.... pipewire
+ CasperMD5CheckResult: pass
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Linux Mint 22.3
+ InstallationDate: Installed on 2026-07-03 (95 days ago)
+ InstallationMedia: Linux Mint 22.3 "Zena" - Release amd64 20260108
+ MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
+ Package: linux (not installed)
+ ProcEnviron:
+ LANG=tr_TR.UTF-8
+ LANGUAGE=tr
+ PATH=(custom, no user)
+ SHELL=/bin/bash
+ TERM=xterm-256color
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-7.0.0-30-generic
root=UUID=e99f352c-70d1-4824-8620-b7437329f90c ro quiet splash
resume=UUID=e99f352c-70d1-4824-8620-b7437329f90c resume_offset=120457216
+ ProcVersionSignature: Ubuntu 7.0.0-30.30~24.04.1-generic 7.0.12
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-7.0.0-30-generic N/A
+ linux-backports-modules-7.0.0-30-generic N/A
+ linux-firmware 20240318.git3b128b60.0ubuntu3.1
+ Tags: zena
+ Uname: Linux 7.0.0-30-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: N/A
+ _MarkForUpload: True
+ dmi.bios.date: 06/03/2025
+ dmi.bios.release: 5.25
+ dmi.bios.vendor: American Megatrends International, LLC.
+ dmi.bios.version: UX3402ZA.311
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX3402ZA
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.ec.firmware.release: 3.11
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.311:bd06/03/2025:br5.25:efr3.11:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:pfaZenbook:
+ dmi.product.family: Zenbook
+ dmi.product.name: Zenbook UX3402ZA_UX3402ZA
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/2168945/+attachment/6006453/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/2168945
Title:
cs35l41-hda: OTP_BOOT_DONE'u bekleyemedi, dahili hoparlörler ASUS
Zenbook UX3402ZA'da sessiz (7.0.0-30 üzerinde çalışıyor, -28/-31/-34)
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