Public bug reported:
Ubuntu 24.04.5 LTS (Noble) completely froze while running kernel
7.0.0-38-generic.
The entire graphical session and system became unresponsive. Keyboard
and mouse no longer responded and I had to force power off the laptop by
holding the power button.
System information:
- Ubuntu 24.04.5 LTS
- Wayland / GNOME
- Kernel: 7.0.0-38-generic
- Intel Meteor Lake-P integrated GPU: 8086:7dd5 rev 08
- Graphics driver: i915
- NVIDIA GeForce RTX 2050 also present
- 16 GB RAM
- 4 GB swap
- External display connected over USB-C
The affected boot started at approximately 2026-10-30 10:54:30 CET.
The hard freeze occurred at approximately 15:27 CET.
The last journal entry from the affected boot is at 15:27:53, after
which no further logs were written until the next boot.
Shortly before the freeze, GNOME/libinput reported increasing system
latency:
15:26:44:
"client bug: timer event5 hold: scheduled expiry is in the past (-153ms), your
system is too slow"
15:27:00:
"client bug: timer event5 tap: scheduled expiry is in the past (-446ms), your
system is too slow"
15:27:01:
"client bug: timer event5 hold: scheduled expiry is in the past (-631ms), your
system is too slow"
Shortly afterwards, memory pressure was reported:
15:27:16:
systemd-resolved: Under memory pressure, flushing caches.
15:27:17 and 15:27:20:
systemd-journald: Under memory pressure, flushing caches.
No kernel OOM kill was recorded.
systemd-oomd did not kill any process.
No explicit GPU HANG, NVRM Xid, kernel panic, or NVMe I/O error was recorded.
/sys/fs/pstore/ was empty after reboot.
Some USB disconnect/reconnect events appear at approximately 15:27.
These should not be considered the initial cause of the freeze: I
manually disconnected and reconnected the USB-C monitor/charger while
attempting to recover the already frozen system.
At the time of the freeze, the system was running a normal desktop workload
including:
- Google Chrome with more than 20 tabs
- Visual Studio Code
- Zotero
- terminals
- external display over USB-C
The Intel i915 driver reports during boot:
"GuC firmware i915/mtl_guc_70.bin (70.53.0) is recommended, but only
i915/mtl_guc_70.bin (70.36.0) was found"
and loads GuC firmware version 70.36.0.
After the crash I updated Ubuntu firmware packages to the current Noble
updates versions, including:
linux-firmware-intel-graphics 20240318.git3b128b60-0ubuntu3.1
After reboot the kernel still loads GuC 70.36.0 and still reports that
70.53.0 is recommended.
Kernel history:
- 2026-10-12: 7.0.0-34-generic
- Since 2026-10-15: 7.0.0-38-generic
- 2026-10-30: first complete hard freeze observed
Expected result:
The desktop and kernel should remain responsive under normal desktop usage.
Actual result:
The entire machine became completely unresponsive and required a forced
power-off.
I have not manually installed upstream firmware or modified i915
parameters. I am currently staying on Ubuntu-supported packages.
I can provide the complete journal from the previous boot and additional
diagnostic information if required.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-7.0.0-38-generic 7.0.0-38.38~24.04.4
ProcVersionSignature: Ubuntu 7.0.0-38.38~24.04.4-generic 7.0.14
Uname: Linux 7.0.0-38-generic x86_64
ApportVersion: 2.28.3-0ubuntu0.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: hleguillier 2731 F.... pipewire
hleguillier 2735 F.... wireplumber
/dev/snd/seq: hleguillier 2731 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 30 16:04:43 2026
InstallationDate: Installed on 2025-02-13 (624 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64
(20240827.1)
MachineType: HP HP EliteBook 660 16 inch G11 Notebook PC
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-7.0.0-38-generic
root=UUID=f83951e6-6dc8-43de-aa45-bd55f082d134 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-7.0.0-38-generic N/A
linux-backports-modules-7.0.0-38-generic N/A
linux-firmware 20240318.git3b128b60.0ubuntu3.1
SourcePackage: linux-hwe-7.0
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2024
dmi.bios.release: 1.7
dmi.bios.vendor: HP
dmi.bios.version: W74 Ver. 01.01.07
dmi.board.name: 8C87
dmi.board.vendor: HP
dmi.board.version: KBC Version 05.41.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 5.65
dmi.modalias:
dmi:bvnHP:bvrW74Ver.01.01.07:bd05/13/2024:br1.7:efr5.65:svnHP:pnHPEliteBook66016inchG11NotebookPC:pvrSBKPF:rvnHP:rn8C87:rvrKBCVersion05.41.00:cvnHP:ct10:cvr:sku902G3AV:pfa103C_5336ANHPEliteBook:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 660 16 inch G11 Notebook PC
dmi.product.sku: 902G3AV
dmi.product.version: SBKPF
dmi.sys.vendor: HP
** Affects: linux-hwe-7.0 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble wayland-session
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https://bugs.launchpad.net/bugs/2172603
Title:
Hard system freeze on Ubuntu 24.04.5 with 7.0.0-38-generic and Intel
Meteor Lake i915
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