Public bug reported: I'd like to report a reproducible crash of the Ubuntu Linux window system brought on by the current version of Zoom, version 7.2.5.6661, and also at least version 7.1.5.4332. When this crash occurs, the user loses all active windows and the current login session, but the machine does not reboot. In a few moments, it presents a new login screen.
So, it is probably a bug in the window system (which should never crash, no matter what a user application does) that is triggered by something peculiar that Zoom does. I've reporting it separately to the Zoom team. It's bug TS2489627 there. However, there is certainly an xorg problem, as the server should never crash. The ubuntu-bug app requested that I create a backtrace and linked a web page for instructions. However, the web page (on the new wiki) was blank and just had instructions for making a new web page. To reproduce: plug in an external monitor start Zoom meeting record to cloud (it crashes whether the recording is started after the share starts or automatically when the meeting starts, before the share) share screen on the external monitor unplug the external monitor screen freezes with no mouse cursor, then goes blank, then login prompter screen appears The behavior I expect is that the windows on the external monitor remap to the primary monitor, the Zoom call continues, but perhaps without screen sharing. In a slight variant, there is no window-system crash. If I record to computer rather than to cloud, when I unplug the external monitor, the windows on that monitor remap to the primary monitor. While the window system does not crash, the local Zoom app may or may not crash. If it crashes, the Zoom meeting is still running and I can reconnect to it when I restart my Zoom app by typing in the meeting ID number. I tested twice and Zoom crashed once, but not the second time. Without the recording, zoom does not crash if I unplug the external monitor while sharing it. You might ask why anyone would unplug an external monitor while sharing. It's actually quite common for me. If I am presenting and sharing the external monitor that is the projector, and the meeting is being recorded, I'm used to just unplugging and walking away from the lectern for the next presenter to go. I forget that I'm sharing on Zoom and need to stop sharing before unplugging, or else. I didn't used to have to stop sharing. I should be able just to unplug and get off stage. I'm running Ubuntu 26.04.1 LTS on a Lenovo Thinkpad X1 Yoga Gen7. All updates applied. I've confirmed this with several different external monitor setups and the setup specifics don't matter. Thanks, --jh-- Dr. Joseph Harrington Pegasus Professor Chair, UCF Space Council Planetary Sciences Group Department of Physics and Florida Space Institute University of Central Florida 4111 Libra Drive PSB 441 Orlando, FL 32816-2385 [email protected] +1 407-823-3416 planets.ucf.edu ProblemType: Bug DistroRelease: Ubuntu 26.04 Package: xorg (not installed) ProcVersionSignature: Ubuntu 7.0.0-42.42-generic 7.0.14 Uname: Linux 7.0.0-42-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.34.1-0ubuntu0.1 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Thu Nov 5 16:34:40 2026 InstallationDate: Installed on 2026-08-24 (74 days ago) InstallationMedia: Ubuntu 26.04 "Resolute Raccoon" - Release amd64 (20260423.1) SourcePackage: xorg Symptom: display Title: Xorg crash UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug crash resolute wayland-session -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2173305 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/2173305/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
