i am milestoning as this appears to be a regression in a base linux
feature. (at least i cannot remember that it ever not worked). Feel free
to bump milestone to :later if you think this is not worth fixing for
hardy.

Thanks,
  - Alexander

** Changed in: shadow (Ubuntu)
   Importance: Undecided => Medium
       Status: New => Confirmed
       Target: None => ubuntu-8.04

** Description changed:

  steps to reproduce in hardy beta (preview):
  
  1. setup NEWUSER by hand in /etc/passwd and if applicable add a new group in 
/etc/group
  2. run passwd NEWUSER
  
  expected behavior
  ============
  
  passwd will ask you for a new password
  
  actual result
  ========
  
  it refuses to set the password. the message on the console is:
  
- $ sudo passwd asac
+ $ sudo passwd NEWUSER
  passwd: Authentication service cannot retrieve authentication info
  passwd: password unchanged
  
  
  workaround
  ========
  
  duplicate some random user in /etc/shadow and rename its userid to
  NEWUSER; after that passwd will ask for a new password and set it
  accordingly.

-- 
passwd refuses to set password for users without entry in /etc/shadow
https://bugs.launchpad.net/bugs/203881
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