I had the same problem. I run 8.04 upgraded from 7.10 on a laptop with
an attached screen. Two instances of gnome (no xinerama).

After checking that I had my account added to /etc/group to admin and
polkitusers groups and reconfiguring the package i discovered that the
button actually did work, however only on the laptop-screen.

If I start an administrative tool on my laptop screen everything works
fine, but if i try to do the same on the external screen i get an
"unexpected error".

This really seems like a bug in whatever voodoo that handles policykit.
Like it can't bind to the correct window manager or something.

-- 
Unlock button throws an error, doesn't authenticate
https://bugs.launchpad.net/bugs/187335
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