This is most likely due to the fact that the user's home directory
already exists and subsequently the user creation utility is failing.
You'll need to create the user another way and I'm converting this to a
support question so you can get the help you need.
** Changed in: ubuntu
Status: New => Invalid
** bug changed to question:
https://answers.launchpad.net/ubuntu/+question/35751
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[hardy] I can't add a user with the same name as an existing user home map from
an earlier Ubuntu version
https://bugs.launchpad.net/bugs/204776
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