Sorry for the double-post, but I have better luck generating thumbnails
using totem-xine.  By that I mean installing totem-xine, then telling
gnome-video-thumbnailer to use totem-xine.

For anyone who is new to Ubuntu and who lands on this page via a search engine, 
here are the instructions.
1.  open a terminal (gnome-terminal)
2.  sudo apt-get install totem-xine
3.  sudo update-alternatives --config gnome-video-thumbnailer
4.  select /usr/bin/totem-xine-video-thumbnailer, which should be option 2

Thumbnailing is faster for me (and also much more reliable.)  Perhaps
this should be the default if gstreamer can't be/isn't fixed?

-- 
gnome-video-thumbnailer unable to process file
https://bugs.launchpad.net/bugs/187136
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