Honestly, I don't think this is Ubuntu's fault, nor something that can possibly be addressed. It is absolutely true that we need to make the experience as comfortable and intuitive as possible for people looking to switch, or who just don't care what OS they have, but it's fairly absurd to expect someone who _wanted_ Windows to be okay with Ubuntu. This is especially true considering that they _paid_ extra for Windows, so if that isn't delivered, there is a problem, but it's a problem with Dell, not Ubuntu.
I'm also inclined to think this is a user that can't be catered to properly by any operating system, and some of the other points of the article are either misrepresented there, or incorrect information was given in the first place. -- Tony Yarusso http://tonyyarusso.com/ -- ubuntu-desktop mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
