On 10/11/2011 14:51, Bryce Harrington wrote: > I used to do that as well, I just found that I was often slow at doing > this, and that resulted in actually delaying when the bug got fixed. I > still do the initial bug forwarding (which I think is the trickiest > part), and I monitor the discussion so if questions aren't getting > answered, or if the user gets asked to do something beyond their > technical ability I can step in to help.
Thanks, I'll try doing that and see how it turns out. > But then, with X bugs, users have to face quite technical challenges > like gathering stacktraces in gdb, collect gpu dumps, patching and > rebuilding their kernel or mesa, git bisection searches, etc. So the > hassle of having to register on other bug trackers seems minor in > comparison. If someone's going to draw the line at registering in > bugzilla, do they have patience to do all the other stuff they're going > to get asked to do? That's pretty true. In contrast Banshee bug reporters are usually only requested for some gconf dumps, their sqlite database, or --debug log (usually a matter of running one or two straightforward commands in the terminal), so there isn't that much contrast between getting all that extra material and the hassle of registering on another bug tracker. I do think that every bit helps though, and we should make it as easy as possible for our users to file bugs and follow up with them. We are heavily dependent upon them in order to track-down and solve bugs after all, whereas the user always has the option of flight to an alternative application or distro (or even back to Windows for some of the Windows converts). -- Kind regards, Loong Jin
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