2007/9/12, Matthew Paul Thomas <[EMAIL PROTECTED]>: A bug report takes up exactly the same amount of disk space regardless > of whether it is open or closed. > > What's most important is making the best use of developer time. That in > turn requires making the best use of QA time, because an efficient QA > team will be more likely to convey accurately which bugs developers > should be working on. > > So the QA team need to balance the probability that aggressively > declining incomplete bug reports will lead to more duplicates being > reported, against the probability that leaving bug reports open will > make searching harder and slow down QA in general.
Matthew, there are important bugs not being fixed from version to version, but instead being closed. A new release that doesn't fix a bug must not close the bug just because it was posted a long time ago or because the OP is not a debugging expert. This generates two things: - Other people will report it again. Newer reports are not necessairily better than a "mee too" with more detail on a bug. - Frustration, as the poster will not find the same error with other people, and waste time looking if the problem is his. I've passed through both situations recently. One for a prism54 hardware, where the bug was recently closed on hardware. The kernel reported that my hardware is faulty as soon as I upgraded from feisty to gutsy. Damn, how can it be faulty? I just used it to download the 700mb+ of the upgrade! Then, I searched for the bug on launchpad and nothing. Lacking a cd to reinstall Ubuntu (and no network on ubuntu anymore), I installed a windows just to be able to test the prism54 card again. The card worked perfectly. I then went to launchpad again (about three hours later) to submit the bug. When I submitted, I found a similar one, closed. This is what I call frustration... -- [] Alexandre Strube [EMAIL PROTECTED]
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