Matt Zimmerman wrote: > I've noticed that, even among Ubuntu devleopers, not everyone is applying > our best practices for reporting bugs. In particular, reporting bugs > directly to Launchpad is usually *NOT* the best approach. This should only > be done if there is no better option. > > In almost all cases, it is preferable to report the bug using Apport. This > can be done in one of the following ways: > > 1. If the bug is a crash, apport should automatically generate a report and > guide you in filing it. Copies of the crash reports are stored in > /var/crash in case you need to refer to them directly. > > 2. The "Help" menu in many applications includes an entry "Report a > problem..." which will invoke Apport manually. > > 3. On the command line, you can run "ubuntu-bug <package>" (or "ubuntu-bug > <PID>") to invoke Apport manually. Kernel bugs should be reported with > "ubuntu-bug linux". > > Using this method will automatically attach the relevant version > information, log files, etc. where available. This saves you time in filing > the bug, and saves others time in analyzing it. For example, filing a bug > on the kernel will automatically include dmesg, lspci and so on. > > We're about to get flooded with bug reports from the beta, so please > start using this method immediately, and encourage everyone else who reports > bugs to do the same. > > More instructions for filing bugs can be found in the community > documentation at https://help.ubuntu.com/community/ReportingBugs > > Note that if someone files a bug without using apport, you can still take > advantage of it to add the information later (assuming it's still relevant), > by using apport-collect(1). See > https://lists.ubuntu.com/archives/ubuntu-devel-announce/2009-February/000535.html > for details. > > If you'd like to enhance your packages to take better advantage of apport by > attaching relevant data, please ask for help. It's very simple once you > know how to do it. The basics can be found at > https://wiki.ubuntu.com/Apport/DeveloperHowTo > Slightly to one side, when Apport starts and walks me through the process of filing a bug, the first thing I do is nip off and search Launchpad for the same bug, then if I find one I cancel apport.
Is this what I should be doing, or is it preferable to let apport finish and then mark the new bug as a duplicate? -- Ubuntu-devel-discuss mailing list [email protected] Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
