On Fri, 22 Oct 2010 10:47:05 +0100 Colin Watson <[email protected]> wrote:
> On Fri, Oct 15, 2010 at 06:19:07PM -0400, Scott Kitterman wrote: > > On Friday, October 15, 2010 05:47:10 pm Bryce Harrington wrote: > > > On Fri, Oct 15, 2010 at 03:44:17PM -0400, Scott Kitterman wrote: > > > > Why are we convinced throwing away bugs is a good idea? > > > > > > Thank you for helping to make Ubuntu better! > > > > > > Unfortunately, you've not provided enough information for us to > > > respond to the issue you've raised. We are marking your email > > > Incomplete for now; it will expire in 30 days if we do not hear > > > from you by then. > > > > Right. That's the brush off we give people when we throw their > > bugs away. It doesn't explain why that's a good idea. > > > > A bug may lack sufficient information about a problem to enable a > > developer to immediately address it, but that doesn't mean it > > doesn't describe a real issue with the system. > > My experience is that bugs on packages I work on are often set to > Incomplete when *somebody else* thinks that *I* don't have enough > information to address them. The problem here should be obvious: the > people setting bugs to Incomplete often do not themselves > sufficiently understand them to make that kind of judgement. I, in > turn, do not have time to keep going through and correcting all the > bugs that are incorrectly set to Incomplete (sometimes even after I > have left a detailed comment on the bug explaining why it happens > and roughly what needs to be done to fix it!), and the more noise > that is generated by this kind of thing the harder the problem > gets. At this point I regard bug statuses as essentially random, > bearing little relation to the true state of a bug report unless > either (a) the maintainer has rather more time to garden bugs than I > seem to have or (b) the bug is release-critical. > > I continue to fail to understand why we seem to guide newcomers > towards bug triage. Triage is a skilled task requiring both > substantial technical understanding and strong social skills, and is > not something that should be given to newcomers. The analogy > implied by the very term we use for it is a triage nurse, and nobody > expects people to be able to wander into a hospital off the street > and start deciding whether other people need to see a doctor or > not. Encouraging unskilled people to do this important work merely > devalues it, and does not help developers. > I have opened a BP on this [1] (and others, still to be discussed). Input is appreciated. Cheers, [1] https://blueprints.launchpad.net/ubuntu/+spec/ubuntutheproject-qa-n-triage-revisited -- C de-Avillez IRC: hggdh This email (and any attachments) is digitally signed using GNUpg (http://gnupg.org). The public key is available at http://pgp.mit.edu. The key Id is 0xD3133E56.
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