On Tue, Dec 17, 2013 at 3:23 PM, Benjamin Kerensa <[email protected]> wrote: > I think it might be good to consider forming a User Advocacy Team in Ubuntu > with the goal of identifying issues impacting our users that need escalation > to product management and developers for resolution. Currently we work on > roadmaps that are best guesses at what our users want to see but I think > establishing a User Advocacy Team to analyze feedback from users via a > variety of data sources (Social Media, Forums, Planet, IRC etc) and also > building a feedback utility into Ubuntu would be a win for our users. > > I'm hoping to solicit feedback on this proposal and the idea of having a > feedback tool built into Ubuntu. > > Examples of other User Advocacy Teams: > https://wiki.mozilla.org/Advocacy
Hi Benjamin, Could you point us to examples of how Mozilla's User Advocacy Team "distills information gained through user feedback" into something actionable? I fear that a prominent feedback tool won't be of much use without a solid plan for how the feedback would be processed. Worse, it may even direct users away from more appropriate venues for their issues. For instance, a crash report submitted to the error tracker [0] is much more valuable than a user submitting feedback that "foo keeps crashing." A criticism of a package in Universe would probably be better placed as a review in the Software Center so other users could make an informed decision when considering installing it. I came across Firefox Input [1] which seems to be the dashboard for information coming in from Mozilla's feedback tool. In the past 90 days, there have 145,274 submissions. Giving some of them a quick skim, it's a really mixed bag. Doing analysis of open-ended questions is no simple task. Whether or not Ubuntu decides to do something similar, I'd be very interested in how Mozilla puts this data to use. [0] https://errors.ubuntu.com/ [1] https://input.mozilla.org/ Thanks, -- Andrew Starr-Bochicchio Ubuntu Developer <https://launchpad.net/~andrewsomething> Debian Developer <http://qa.debian.org/developer.php?login=asb> PGP/GPG Key ID: D53FDCB1 -- ubuntu-devel mailing list [email protected] Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel
