I have also had an excellent experience with BQ support. The speaker on my E4.5 became faulty so i contacted BQ, They emailed me a list of things to try to confirm it was a hardware issue. They arranged collection of the device, repaired it and returned the device to me in less than a week.
I really hope the partnership with BQ continues to grow and strengthen, they are a great company, I really like their hardware and i'm keeping my fingers crossed for a convergence capable phone from them. 😀 On 24 March 2016 at 07:00, Gareth France <[email protected]> wrote: > On 24/03/16 06:48, Eran Benjamin wrote: > >> >> After smashing my screen for the second time, I sent it again to Spain to >> BQ, the repair costs 100 euro (inc shipment to my location) plus cost of >> shipment to Spain. >> Even though a new one only costs 130 (ex shipment), I prefer to repair >> when possible as opposed to throwing away and getting a new one. >> >> BQ couldn't find my money transfer, so they had a week or so delay, but >> they apologized and added a nice rubber protective cover for my phone >> gratis. >> Thanks BQ, you have a good service, and a happy customer. >> >> Now I have my device back, I noticed the following: >> >> 1. I really like my little Ubuntu phone, even more so with the nice cover. >> >> 2. Things change quickly on Ubuntu phone, many improvements came in >> during the 2.5 months my phone has been out of commission. That's the power >> of open source community. >> >> I will update once the phone falls again, let you know if the protective >> rubber helps :-) >> >> >> Eran >> >> I had a conversation with a friend about just this yesterday. He could > not understand why I would pay so much to repair the phone when a new one > is only a little more. I've become very attached to my phone, quirks and > all! > > I haven't experienced the service first hand but I can honestly say that > BQ's support through this list has been very proactive and I have felt > wanted as a customer. > > > -- > Mailing list: https://launchpad.net/~ubuntu-phone > Post to : [email protected] > Unsubscribe : https://launchpad.net/~ubuntu-phone > More help : https://help.launchpad.net/ListHelp >
-- Mailing list: https://launchpad.net/~ubuntu-phone Post to : [email protected] Unsubscribe : https://launchpad.net/~ubuntu-phone More help : https://help.launchpad.net/ListHelp
