Hi April, Thanks for getting in touch. Meizu support reopened the ticket and requested the device was returned to them for inspection.
I shipped the device to the repair centre last week. It should arrive today. Many Thanks, Dan On 26 July 2016 at 11:39, April Wang <[email protected]> wrote: > Hi Dan, > > I believe Meizu customer care has reached to you in regards to your > problem you have encountered. > > Apologies for the inconvenience, let me know if you haven't heard from > them still. > > > > Dear all, > we are following the client, we have already indicate how to send the > device to our technical assistance center. > > > > Customer Care Meizu Italia > > www.meizumart.it > email: [email protected] > Ufficio: 081-8666045 dal Lunedì al Venerdi 10:00/13:00 - 15:00/18:00 > > > > blog.meizu.it > www.facebook.com/meizuitalia > www.twitter.com/meizuitalia > > On Tue, Jul 19, 2016 at 9:31 AM, Daniel Wood <[email protected]> > wrote: > >> >> My MX4 overheated and will no longer turn on. The phone is under warranty >> for another couple of weeks so I have been trying to see if Meizu can help. >> >> I emailed [email protected] who said that I need to contact the seller. The >> phone was bought from meizumart. >> >> Meizu advised that the european contact [email protected] so i emailed >> them and they said file a ticket here: www.assistenza.meizu.it >> >> I received a number of emails from meizu requesting information and >> eventually received an email saying that I had to contact the seller. >> >> I emailed [email protected] again who say they can't provide any support as >> the link for device is gone from their website. >> >> Can anyone advice how I can contact Meizu support? >> >> Thanks, >> >> Dan >> >> -- >> Mailing list: https://launchpad.net/~ubuntu-phone >> Post to : [email protected] >> Unsubscribe : https://launchpad.net/~ubuntu-phone >> More help : https://help.launchpad.net/ListHelp >> >> > > > -- > April Wang 王姝霞 > Marketing Manager | Ubuntu by Canonical > UK Mobile: +44 757 2023 192 > China Mobile: +86 159 0056 8335 > >
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