I think the culprit to the is molly-guard.  At the end of do-release-upgrade a 
reboot prompt appears but do-release-upgrade won't allow answering the 
molly-guard prompt so you're left with exiting the install or some other 
option.  Is there any way to fix this short of booting to install media?  Due 
to a number of issues we have to visit the physical site to do that.  Thanks 
for your help.
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