Yep, it was signposted very clearly, but apparently people didn't
understand the difference between "community" and "support" and didn't
see the bold letters in the community page saying "do not use this chat
for technical support." Furthermore, this one person claimed the term
"technical support" is subjective, which I'm still confused about.
Either way, I think removing the guesswork is the best way forward. One
chat room, less ambiguity, keeping the development collaboration
separate still.
-Erich
On 10/6/23 15:38, BabsKy wrote:
I didn’t even know there was a #ubuntustudio-offtopic!
Unfortunately there will always be people like that and I’m sure you’re not
letting them get to you, it’s sad that this is the world we live in. I’m one of
a team of volunteer IT trainers and we also have to deal with abuse
occasionally, usually verbal but it has escalated once or twice.
I can understand users not being familiar with the correct avenues for help and
can understand how frustrating it can be in that situation, so making it as
easy as possible and the correct routes as clearly signposted as possible is
all you can do.
On 5 Oct 2023, at 20:15, Erich Eickmeyer <eeickme...@ubuntu.com> wrote:
Hi all,
There was an incident the other day in which someone requested support in the
#ubuntustudio-offtopic IRC channel. I answered their question but requested
they move to #ubuntustudio since this gets more view (and is properly logged),
but instead of doing the right thing and doing what was requested, this person
decided to berate me, then threaten me which then got them kicked out and
banned for violating the Ubuntu Code of Conduct, after which they continued to
threaten me via private message, which then got them reported to staff and,
likely, K-lined.
This, however, did get me thinking: this isn't the first time people have been
confused about the purpose of #ubuntustudio-offtopic, though this is the first
time someone has been so verbally violent about it. Additionally,
#ubuntustudio-offtopic doesn't see much use other than Krytarik correcting my
grammar. :)
With that, I propose sunsetting #ubuntustudio-offtopic and combining it with
#ubuntustudio to make #ubuntustudio a support *and* discussion channel, but
anything other than the topic of Ubuntu Studio would be requested to move to
#ubuntu-offtopic for general chit-chat, as #ubuntu-offtopic is a much more
active room. The general idea is to lower the confusion and to allow people to
feel more welcome to discuss Ubuntu Studio in our main chat.
Let me know your thoughts.
Thanks in advance,
Erich
--
Erich Eickmeyer
Project Lead - Ubuntu Studio
Technical Lead - Edubuntu
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