Hi Erick I apologise if this thread is old and my english is bad. I
enter in the ubuntu list as I was trying this flavour in some home
machines.
Sometimes I read some mails, others just scroll. I read what happened
with this guy and my comment is that no difficulty in understanding a
second language not a frustrating answer is an excuse to justify
viiolence. So, you are pretty kind answering and so all, so ir is not
your fault.
I do not have enough time to check the channels you mention in order
to give a feedback, so again I apologise. By the way, I am having an
aannoying trouble wiht the touchpad mouse of the laptop where I have
recently installed ubuntu 22.04 and I am visiting all the sites in
order to get this problem solved.
It is great to give a hand, I beg this is the right way to say it in
english but not everything should be so at hand! So relax, just do
what you think it is fine for helping us and forget about wiolent guys
who also don`t understand the purpose of their own lives.
Not native english speaker and a long time since I used long ago this
language fluently. Expecting to be clear. Best regards.
Mariana
El sáb, 7 oct 2023 a la(s) 13:18, Erich Eickmeyer
(er...@ericheickmeyer.com) escribió:
BabsKy, you bring up great points and are re-enforcing my case.
Honestly, I have yet to see one person arguing against combining. We
rarely, if ever, get support questions in the devel channel, so
I'm not
worried there. Usually when that happens it's a matter of, "I need to
reach the devs about such-and-such," in which case it's completely
fine,
and more than likely gets triaged into a bug report where it's more
easily tracked (could still be handled from #ubuntustudio since we
hang
out there as well).
As for why I'd want to redirect people with support/help questions to
#ubuntustudio, the biggest reason is because of eyeballs. As with any
open source project, the more the better, and in this case, the more
people available to troubleshoot a problem the better. There are
twice
as many people in #ubuntustudio as #ubuntustudio-offtopic, so you can
clearly see the advantage there.
As of now, I have removed the page links on ubuntustudio.org
<http://ubuntustudio.org> for the
community page which only served to be a link to
#ubuntustudio-offtopic
to remove the ambiguity. I believe that, in the future, removing
Ubuntu
Studio Café from the Ubuntu Studio Information menu would be next for
all supported releases and 23.10, followed by the forwarding of the
channel to #ubuntustudio.
I have yet to see any compelling reason to not move forward. Removing
the link is the easiest to undo if there's any compelling reason
to do
otherwise, so if anybody has any reason not to move forward,
please let
me know. :)
-Erich
On 10/7/23 08:54, BabsKy wrote:
> We have signage for our IT sessions that people don’t see. We
used to hold our sessions on a mezzanine that had a sign on a
stand smack in the middle at the bottom of the stairs, people
would squeeze past the sign to come up to the mezzanine and then
be surprised when we told them we were in a session. We currently
use a separate room and always put signage on the door, at eye
level, but people still don’t see it.
> As for being aggressive, there are several possible reasons, in
my experience;
> 1. English isn’t everyone’s first language and some don’t have a
good understanding of it.
> 2. Mental health issues or physical brain damage/physical
limitations, certain medication, can cause aggressive behaviour.
> 3. Lack of understanding, rooted in either 1 or 2 above, can
cause frustration which can appear to be or lead to aggression.
> 4. Some people need handholding. Vague direction isn’t enough,
you have to give unambiguous, “foolproof” direction. In this case
that would be a link. I have one of these customers, he’s a nice
man but has NO common sense whatsoever. He needs clear, step by
step instructions. Although he often gets frustrated with himself
he doesn’t get aggressive, but there are some that do. Maybe
they’ve been spoilt and expect everything to be handed to them on
a plate?
>
> In an ideal world you wouldn’t have to change anything to
satisfy the minority, if they would be satisfied? but we don’t
live in an ideal world so combining may be the way to go?
>
>
>
>> On 7 Oct 2023, at 05:02, Erich Eickmeyer
<eeickme...@ubuntu.com> wrote:
>>
>> Yep, it was signposted very clearly, but apparently people
didn't understand the difference between "community" and "support"
and didn't see the bold letters in the community page saying "do
not use this chat for technical support." Furthermore, this one
person claimed the term "technical support" is subjective, which
I'm still confused about.
>>
>> Either way, I think removing the guesswork is the best way
forward. One chat room, less ambiguity, keeping the development
collaboration separate still.
>>
>> -Erich
>>
>> On 10/6/23 15:38, BabsKy wrote:
>>> I didn’t even know there was a #ubuntustudio-offtopic!
>>> Unfortunately there will always be people like that and I’m
sure you’re not letting them get to you, it’s sad that this is the
world we live in. I’m one of a team of volunteer IT trainers and
we also have to deal with abuse occasionally, usually verbal but
it has escalated once or twice.
>>> I can understand users not being familiar with the correct
avenues for help and can understand how frustrating it can be in
that situation, so making it as easy as possible and the correct
routes as clearly signposted as possible is all you can do.
>>>
>>>> On 5 Oct 2023, at 20:15, Erich Eickmeyer
<eeickme...@ubuntu.com> wrote:
>>>>
>>>> Hi all,
>>>>
>>>> There was an incident the other day in which someone
requested support in the #ubuntustudio-offtopic IRC channel. I
answered their question but requested they move to #ubuntustudio
since this gets more view (and is properly logged), but instead of
doing the right thing and doing what was requested, this person
decided to berate me, then threaten me which then got them kicked
out and banned for violating the Ubuntu Code of Conduct, after
which they continued to threaten me via private message, which
then got them reported to staff and, likely, K-lined.
>>>>
>>>> This, however, did get me thinking: this isn't the first time
people have been confused about the purpose of
#ubuntustudio-offtopic, though this is the first time someone has
been so verbally violent about it. Additionally,
#ubuntustudio-offtopic doesn't see much use other than Krytarik
correcting my grammar. :)
>>>>
>>>> With that, I propose sunsetting #ubuntustudio-offtopic and
combining it with #ubuntustudio to make #ubuntustudio a support
*and* discussion channel, but anything other than the topic of
Ubuntu Studio would be requested to move to #ubuntu-offtopic for
general chit-chat, as #ubuntu-offtopic is a much more active room.
The general idea is to lower the confusion and to allow people to
feel more welcome to discuss Ubuntu Studio in our main chat.
>>>>
>>>> Let me know your thoughts.
>>>>
>>>> Thanks in advance,
>>>> Erich
>>>> --
>>>> Erich Eickmeyer
>>>> Project Lead - Ubuntu Studio
>>>> Technical Lead - Edubuntu
>>>>
>>>>
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