Billy, On Thu, 2006-09-14 at 18:01 +0100, Billy wrote:
> Horrific customer service I agree with this. I recently tried to order a service for my mothers phone line. There was a problme with my WEB based order and I had to phone them. It took me two days to get through! Replying to their e-mail got an automated response saying they are takin 5 to 7 days to repond to queries! Up until now, I've not had to call the customer services, so I guess I've been lucky. > a download speed that went from 200k/sec > down to 20 and for which I couldn't get an explanation other than boilerplate > replies by email. Not had that problem. > And almost double the price. Fair comment! > I could rant for a while ;-) Please don't! Thanks for the insight. Regards, Tony. -- Tony Arnold, IT Security Coordinator, University of Manchester, IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL. T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039 E: [EMAIL PROTECTED], H: http://www.man.ac.uk/Tony.Arnold -- ubuntu-uk mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
