Yes usually do not volunteer information, and agree when they say something, I they say to try something then take some time and then say you tried it, usually if you keep saying it doesn't work whatever they say then they will send out an engineer.
The only time you have problems is if they ask for error codes, most of which can be obtained via the bios or system partition (if you didn't delete it). You should always play dumb, don't act like you know more than them (all though more often than not you will) usually they will get it repaired quite easily. Regards, Daniel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alan Pope Sent: 01 November 2007 15:21 To: British Ubuntu Talk Subject: Re: [ubuntu-uk] Linux mysteriously broke my computer! Hi Alec On Thu, 2007-11-01 at 14:55 +0000, Alec Wright wrote: > I phoned Evesham tech support, and they immediately said it was a > windows driver problem. When I told him it didn't have windows on it, > but had Linux on it, he put me on hold for a few minutes. When he got > back, he told me that he couldn't fix the HARDWARE problem because it > runs Linux. He told me to reinstall windows and phone back... Well > that's gonna be fun when it cant stay on for more than five seconds... > > Just thought you guys might be interested I had a similar issue some time ago. I have a Dell XPS laptop which started to exhibit some screen corruption during the boot screen (the Dell logo you see before the OS starts). I called Dell and the guy told me to re-install the video driver. I told him that the problem occurred prior to the OS loading. Despite me explaining that this problem happened before the drivers were loaded they still had to follow their script. I hung up and called back a while later and told them that I had tried a "different driver" (which I had - I tried the nv driver rather than the nvidia driver in xorg). I also took photos and made them available on my website to show that the issue isn't a software one. They eventually invoked maintenance and I got an engineer out to fix the machine (which involved replacing the video card on the laptop). I have also reported a problem with my Mesh desktop PC which were hardware problems. They also asked me to do windowsy type things which I either refused or lied about. The fact is that these people are not setup to support Linux. As such you sometimes need to be creative and very very careful what you say. http://popey.com/My_Sick_Dell_Inspiron_XPS_Gen_2_Laptop Cheers, Al. -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.kubuntu.org/UKTeam/
