No, sorry, no details - but I'll probably speak to her later so I'll ask
her - and let her know that a process has kicked off and that people
care :)
Thanks,
Paula
On 27/07/11 12:56, Matthew Daubney wrote:
Hi Paula,
I don't suppose you know this persons irc nick? We can have a look in
the logs and see where we went wrong.
Thanks,
Matt Daubney
On Jul 27, 2011 12:41 PM, "Paula Graham" <pmg...@gmx.co.uk
<mailto:pmg...@gmx.co.uk>> wrote:
> On 24/07/11 18:19, Alan Bell wrote:
>> On 24/07/11 10:58, a.hun...@visuality-group.co.uk
<mailto:a.hun...@visuality-group.co.uk> wrote:
>>> Hi!
>>>
>>> I'm new to all this, but been reading the discussions coming in
>>> through the emails. Is it just me, or is there some sort of petty
>>> argument going on? Am I reading it wrong?
>>>
>>> Love to all!
>>>
>>> Alex.
>>>
>> Welcome Alex,
>>
>> there is indeed a long email conversation going on, I assume you are
>> referring to the "Re: [ubuntu-uk] Um, why am I blocked from
>> #ubuntu-uk" thread which actually isn't about anyone specific being
>> blocked from the channel, it was accidentally set to only allow
>> registered users for a few hours and is back to open access now. We
>> generally try to keep this mailing list and the IRC channel polite and
>> constructive at all times. This is community support, which means we
>> all help each other, there is no dividing line between those helping
>> and those needing help with an issue, and we all have access to the
>> same information. Sometimes there is no immediate solution to a
>> problem, which can cause frustration from time to time, but we do try
>> to point people in the right direction to find a solution to their
>> problem.
>>
>> Alan.
>
> Apropos - and sorry, don't want to whinge to people who're freely
giving
> their time - but thought you'd want to know - I just got an email from
> one of the people we taught last week to come to the IRC channel for
> help because BT can't help her as they don't support Linux. This is
what
> she said (and by "forum", she means IRC):
>
> "The chap on the Ubuntu forum who's responded to my plea for help has
> just given me technical jargon answers I simply don't understand and
> he's putting me off Ubuntu."
>
> This woman is by no means an idiot but she's left a larger
organisation,
> where she had tech support, to start her own non-profit and now has to
> DIY - she was pretty enthusiastic about Ubuntu at the session we did
and
> the welcome she got on IRC at the session was great - so she has gone
> ahead and installed her own laptop. But she's bringing the laptop back
> here for a Fossbox volunteer to look at. It sounds like it's a simple
> problem with wifi on a BT hub - but she has no prior understanding of
> networks so she needs simple step-by-step support.
>
> This isn't the first time someone boomerangs off Ubuntu-UK back to
> Fossbox wailing that they don't understand what's been said to them. I
> know it's often frustrating having to explain the most basic things to
> people and translate to plain English, but that's what it takes to get
> beyond the techie-sphere with Ubuntu . . .
>
> Again, don't want to carp about the fantastic work done here - I don't
> know if it's an issue to lose people this way but thought you'd want to
> know the feedback I get here.
>
> Paula
>
>
> --
> ubuntu-uk@lists.ubuntu.com <mailto:ubuntu-uk@lists.ubuntu.com>
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
> https://wiki.ubuntu.com/UKTeam/
--
ubuntu-uk@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.ubuntu.com/UKTeam/
