I think the suggestion by "kpb" for a direct LTS -> LTS upgrade path is inspired. I have successfully encouraged a number of "low tech" users to move from Windows and always put them onto the current LTS for the sake of stability, with excellent results. It would be very good for the image of Ubuntu if they could perform a reliable upgrade to the new LTS with a few mouse clicks, even if it does take a couple of hours. As things stand I don't really see an alternative to my having to visit each of them and perform a full backup and reinstall myself. Regards Nige
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