The thinking is not that choices and flexibility confuse them, it's that people are likely to get it wrong. Every time I've set out to 'improve' my DE by changing the fonts or sizes of things or whatever I've ended up regretting it; I am not a good UI designer, and I don't know what I like to use well enough to be able to actually implement it. This appears to go for most people. As far as I'm concerned, if software isn't nice to use out of the box then it's failed - GUI software needs good designers at least as much as it needs good developers. Actually, those are my primary reasons for sticking with Ubuntu, not for me but because if I'm going to recommend it to people I should be using what I'm suggesting. I want to be very familiar with Linux's gateway for new users.

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