On Sun, 2013-04-14 at 16:59 +0100, Alan Pope wrote: > So in short, you _assumed_ that your card was declined for some reason > and began the purchase again, then _assumed_ that Canonical would > shrug off the problem to 7digital? I assumed nothing at first other than that there had been a problem, maybe even mine [mistype of card number etc.] - so I retried from scratch as the retry option failed as well. [When does "retry" not mean retry?]
> How about giving us the benefit of the doubt. Sometimes stuff breaks > and you need to contact support to fix it. "Dear support - can I have my money made available again." I gave a great deal of "benefit of doubt" - that's why I assumed the error may have be mine. That is why I retried. Had the actual "problem" been described better than "an error has occurred" - that would have been: - confidence supplying - trust provoking - prevent a thought of fraud & instantly checking banking account - and finding out the payments had been put to account Just "an error has occurred" is as useful as a sunbed in the sahara. > > Googling for "ubuntu one support" turned up > https://one.ubuntu.com/help/contact/ as the first hit. "Our support > team will respond as soon as possible during normal business hours > (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT)" I didn't need to Google for my bank account - my bank didn't need to Google for whether or not payments had been requested but I am pleased to know the support team work such hours. > > So unfortunately it looks like you'll have to wait for tomorrow for > someone to have a look at it. Next time though try not to assume the > worst eh? :) Ermmm - in a financial transaction, there is worse than money requested with no goods able to be supplied? I am all for giving the benefit of the doubt. I gave even more benefit of doubt in hoping that by now [48 hours later] the request to account had been reversed - it hasn't. As suggested I will wait until Monday - when I may get home early & alert enough to deal with problem at source. May I request a favour? For the benefit of others, Under what should I file this bug? Ubuntu, Ubuntu One, RhythymBox, 7Digital? [I know what I would like to file it under, but that would help nobody] May I also thank Simon & James for their replies. Helpful advice & opinion from you both as well - thanks. -- Cheers [& still disappointed], Bill B. [SuperEngineer] ------------------------------ -Registered Linux User 523667- -Registered Ubuntu User 32366- -----Free as in Freedom------ -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
