Public bug reported:
Hi,
I booted my pc this morning and found that the trackpad is no longer
responding. Moving it or clicking, there is no response.
I did nothing special yesterday nor manually installed anything, the
only thing that was installed was some new Ubuntu updates through the
software updater.
My laptop is an Asus ROG GL553VD with Ubuntu 16.04.2 LTS.
Looking in the list of hardware to see if the trackpad is recognized, I
found 'ITE Tech. Inc. ITE Device(8910)' which seems to be the name for
my trackpad.
I tried 'sudo apt-get install xserver-xorg-input-synaptics' but it said
it was already up-to-date (version 1.8.2-1ubuntu3)
I can't include the package name in this report as 'apt-cache policy
pkgname' doesn't work ("N: Unable to locate package pkgname")
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jun 8 11:11:14 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
InstallationDate: Installed on 2017-05-28 (10 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: ASUSTeK COMPUTER INC. GL553VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic.efi.signed
root=UUID=958dbae2-1028-43ae-af29-6fa03c950ee3 ro acpi_backlight=vendor quiet
splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL553VD.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL553VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGL553VD.301:bd12/30/2016:svnASUSTeKCOMPUTERINC.:pnGL553VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL553VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: GL553VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Thu Jun 8 10:44:13 2017
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 1631
vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.2
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug compiz-0.9 ubuntu xenial
--
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which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1696693
Title:
Mousepad/trackpad not working
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1696693/+subscriptions
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