Hi: Apologies for jumping in on this. I'm trying to get up to speed.
Firstly, the numbers look good. Well done to the people who are doing all the work. Secondly, do we have a communications strategy? What are we trying to achieve with each of these platforms? That said, some initial thoughts/questions about how we're using the platforms. It appears that people are utilising the FB page mainly for customer support. That seems to be the majority of interactions during September. Is that correct? Is there a way that we can facilitate and assist them? I gather we don't have the resources to offer more than piecemeal customer support through our social platforms. Can we allow posts to appear in the page timeline instead of in the most recent box? This would mean that our posts might be drowned out, but it would allow other users to assist those seeking help. It would help grow the community and increase return visits. Can we look at that? We seem to be using Twitter mainly as a broadcast medium. There's been no interactions there since April. It's not surprising that there's been little growth. How are we monitoring twitter? Are we listening? One way we can increase the engagement is by seeking out people talking about Ubuntu Gnome and have a conversation with them. Is that possible? Apologies if I've stepped on any toes. Cheers, skribe -- Mailing list: https://launchpad.net/~ubuntugnome-comms Post to : [email protected] Unsubscribe : https://launchpad.net/~ubuntugnome-comms More help : https://help.launchpad.net/ListHelp
