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From: urakaza
Sent: Sunday, December 19, 2004 11:38 PM
Subject: [rwanda-l] Why �Baganda� do it right Netters, THE NEW TIMES 6th December 2004 Why `Baganda' do it right By Steven Baguma The Baganda, who hail from the Buganda kingdom in Uganda, have for a long time been known to be hardworking, well focused and innovative people. In Rwanda, they are scattered around Kigali city suburbs especially Remera-Giporoso, Gatsata and Nyamirambo and in most cases are involved in low profile ventures like restaurants, auto repair, shoe polishing and passenger transportation services. Despite their modest education background, some of these people conduct their activities in second-rate surroundings. To the `lay men' certainly, these are always among the barriers to business success, but to this particular group of `self-styled' business people, despite a host of drawbacks, their business acumen is ever stupendous. As if outfitted with client-magnets, people trudge heaps of kilometers in search of `Baganda services' especially as far as `foods and beverages' are concerned. Ever wondered why? Customer care Without any hesitation, the number one pulling factor is embedded in the way Baganda treat their clients, a Muganda woman on top of warmly welcoming you to her premises, will humbly greet you with utmost respect and care, and as their culture prescribes, never be surprised if she kneels for a simple salutation! After letting you feel at home, she will politely brief you about the available goods. I think those of you who have ever been to some Kiganda restaurants in town are well accustomed to Luganda phrases like "Tusanyuse okukuraba bambi, osibye otya nno ssebo,tulina matooke, enkoko, kawo ,enyama, ebinyebwa tukuweyo kaki?" Literally meaning, "its a great pleasure to see you dear, how was your day? We have matooke (bananas) chicken, beef or goat meat, groundnuts, what can we offer you?" This praiseworthy treatment, many confess is magical in itself. "Even if you had no intention of coming back to this particular restaurant, the way these people handle clients definitely makes you change your mind in favour of their services," confesses Mark Munyaneza, a businessman in Kigali, when asked why he frequents Ewa Hajji, a Kiganda bistro at Mirongine-Nyamirambo. Amazing skill at work They execute their duties skillfully as if they were formally trained in formal academic institutions. The owners of Japanese automobiles would attest to their business shrewdness. Baganda motor mechanics in Gatsata, Biryogo and Giporoso are masterminds when it comes to car repair. " My Daihatsu vehicle was involved in a fatal accident, and completely lost its shape, it has been repaired with great skill as you can see," says Ruhengeri based Jean Paul Nsanzabaganwa, as he pointed to his well refurbished vehicle at a garage in Gatsata with high degree of appreciation. Loyalty to work As a matter of fact, these people have great love and respect for their jobs as long as they earn them a penny, a Muganda can work until the wee hours of the morning. As verification to this, every minute in their country is business time! A visit to Kampala is authentication to this. Richard To Post a message, send it to: [EMAIL PROTECTED] To Unsubscribe, send a blank message to: [EMAIL PROTECTED]
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