Hi Nigel, I can confirm Gradwell have been absolutely atrocious of late. We've been working with on debugging some issues this last fortnight and found that all numbers they've had ported in (from BT etc) are on a platform that simply doesn't work due to an invalid packet header.
Over the last year we've been working on porting all of our customers over to VoIP.co.uk who run purely an ISDN type replacement service (as they call it), and for customers we've moved over they haven't experienced a single outage since (unlike the weekly Gradwell issues). Happy to give you an introduction if you like? Simon -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nigel Titley Sent: 12 June 2013 11:58 To: [email protected] Subject: [uknof] Recommendations for VOIP provider in the UK Does anyone have recommendations for helpful and reliable VOIP services providers in the UK. We're currently on a Gradwell hosted PABX solution but it's been getting more and more unreliable and we are now starting to get customer complaints: queued calls are being dropped before the phones ring, phones unregister randomly and I get emails telling me phones have unregistered when they haven't, I can't block incoming SIP hack attempts because Gradwell can't guarantee what IP address incoming calls will come from, they don't do IPv6 etc Looking for a very basic PABX system: 8 or so extensions, incoming call queuing, voicemail. Advice gratefully received. Nigel
