I tested the phone on someone who's fairly deaf and it didn't work, i.e. no
"telecoil" feature. Because it uses a RJ9 or RJ10 (not sure what the
connector is) I tried her existing phone but it wasn't very satisfactory.

However she has one of these:
http://www.actiononhearingloss.org.uk/shop/neckloop-for-sonido-listener-product-l335a.aspx

And by chopping up a spare handset cable and using sellotape, twisty
things, and croc-clip patches, I was able to divert the speaker signal from
the handset to drive the  loop, and it seemed to work well. I have enough
spare parts to be able to make a proper job of it when I get home, I'll be
using a switch for pass-through vs loop socket.

I'm not using a laptop so I hope I am copying/pasting correctly from g+
https://lh4.googleusercontent.com/-7AMw7rAfyO0/U4G6r-ZvQ2I/AAAAAAAAMxA/bP6aBYEtBtE/w1280-h800-p-k/2014%2B-%2B1

Jabra have a telecoil headset but it's at least £130+ vat!

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