Anyone here know anything about the btinternet.com (Yahoo) mail service?

I'm trying to help someone who has one of these accounts. The username/password works fine logging into the BT/Yahoo desktop site. But if you try to login at m.yahoo.com, it says:

" Your account needs updating. Please sign in at login.yahoo.com from a desktop computer so that Yahoo can guide you through the process safely and securely."

But doing that just logs in and takes you to home.bt.com - no further instructions.

I tried changing the password to a new one, and back again, at
https://register.btinternet.com/cgi-bin/chpasswdsso
but that didn't fix it.

The upshot is that this account doesn't work on an iPad for collecting mail (nor with the Yahoo app, which also says to)

Clues gratefully received.

Regards,

Brian.

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