Our problems have been contractual. We started negotiating a renewal of our services well in advance of the actual renewal, we were unable to reach an amicable renewal at which point we were told we had sailed past the 3 month notice of 1 year auto renew, despite the fact we started negotiations before the 3 month deadline.
The end result is we are paying for another year when we aren't actually using any service. Ultimately they are legally correct, morally they are highly questionable. Nicola Dux (one of their AMs) conceded, at the last LINX meeting, that this is was not the first time she has heard this complaint. Regards... Ben On Thursday, 1 September 2016, Simon Lockhart <[email protected]> wrote: > > On 1 Sep 2016, at 18:38, [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');> <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > Are there any other folks out there who were once satisfied IX Reach > customers but think it's gone down hill since acquisition by Console? > Wondering if it's just me or not! > > > Not just you. We've been having nothing but issues with their MPLS based > services. Random periods of packet loss and interested latency. We've given > up reporting them now, as we never get anything more than "we can't find > anything on our network that would be causing it". > > We're in the process of migrating away to a wavelength service from > another carrier on the same route. > > I don't doubt that a wavelength service from them would be more reliable, > but they burnt their bridges with us. > > Simon > -- Ben King <[email protected] <[email protected]>> *WarwickNet - The Business & Science Park ISP* Tel: 024 7699 7222 Mob: 07973 848007 http://www.warwicknet.com What we do - https://www.youtube.com/watch?v=1OSNmyoRBLg
