My previous team used to do the IT support side for the Sure Signals. If you get stuck I could probably point you in the right direction to bypass any of the call centre type people.
On Thu, May 4, 2017 at 9:23 AM, Graham L. Stewart < [email protected]> wrote: > Hey Paul, > > I've not got a massive degree of experience with voda sure signals but > I've used quite a few of the o2 equivalent and I had this issue after IP > address changes. > > I am making a presumption and an educated guess they use similar processes > as the technology is similar and falls under the same ofcom guidelines. > > Whenever we used to move the IP address of an o2 equivalent (o2 boost box) > o2 would automatically bar the box itself. O2 explained that as the device > uses a controlled frequency ofcom required them to keep track of location > and control of the device. It's part of an ofcom regulation to do with > signal boosters/mini cells as that's what these boxes are. > > Each time we went through to the boost box support team, explained the IP > had changed and they would then 'unblock' the device after confirming the > physical location had not changed. > > The reason for the auto bar was that on most occasions a change outside > the public range the device was on previously would normally constitute a > location move (they allowed reasonable portability on the same range to > accommodate for dynamics ips). The auto bar causes the user to call support > and update the location information if it's changed which mobile providers > are duty bound to hold. > > I also had the same issue with first line support so that's where the > process fell down. I'd advise your end users to try and get through to the > technical support team or maybe Voda like o2 have a semi dedicated sure > signal support team who know the process. > > I hope this helps. > > > > Graham > -- > Regards, > > Graham Stewart > Senior Solutions Architect > Academia Ltd (as47704) > > P. +44 (0)1992 703 809 <01992%20703809> > M. +44 (0)7715 667 681 <07715%20667681> > > E&OE > > On 4 May 2017, at 09:12, Paul Bone <[email protected]> wrote: > > Is there anyone from Vodafone on this list who could advise on Vodafone > Suresignal devices? > > > > We have just taken over the internet supply of a site (so changed > customers IP addresses) and several users have Vodafone Suresignals which > no longer work after the switch. We have not changed their routers just > their IP addresses. > > > > Vodafone 1st line support just keeps telling the customers that the ISP > is blocking their IPsec tunnels which we are not. It looks to me like > Vodafone might have some whitelists for these devices but I am speculating! > > > > Thanks > > > > Best regards, Paul > > > > > > > > > >
