On 06/02/18 17:01, Tom Hill wrote:
On 06/02/18 16:49, Robin Williams wrote:
Apparently our GTT account management has been moved (unbeknown to me)
to a US based pool. I know a few others on here use GTT transit -
wondered if it's just us, or if it's happened to anyone else?
Unsure. Have a new AM, but it could just be a US mail server. Reply
language is en-US, but could it just be the default. *shrug*
Does it matter?
Thanks Tom,
Shouldn't matter in theory - just had a few problems getting a request
through that's all, and when they mentioned the structural change, it
took me by surprise. Doing some digging since my first post, it looks
like the move may be strategic;
From:
https://www.msn.com/en-us/money/news/gtt-communications-gtt-ceo-rick-calder-on-q3-2017-results-earnings-call-transcript/ar-AAut9BQ
"As with some of our past acquisitions, Global Capacity's revenue base
has been shrinking, largely driven by a tail of small and medium
business accounts. As part of a larger GTT, we are moving all SMB
accounts to a separate division."
As it stands I've just carried-on dealing with the GTT employee that you
may have met at recent UKNOF meetings, and this still appears to work. :)
I'll drop you a line!
Cheers,
Robin.
