Hi all, I'm new around here. I work for a small FTTP ISP Box Broadband. I'm looking to speak with a technical contact at BT regarding an IP range of ours being blocked on their mail servers. I have tried their 1st line support but they would only direct me to Premium Mail who weren't helpful as I'm not a customer. Our subscriber with the BT account was told to speak to us, so here we are but I'm unsure how to reach the relevant team within BT to get our subnet whitelisted. Can anyone shed any light?
The reason for the block we believe is because the subnet was previously used in the NY/USA region, we've updated everything I can think of to update to London/UK but I believe the BT systems are likely still thinking it's in the US and therefor blocking access. Kind regards Robert Fitzgerald Network & Systems Manager [Logo]<https://www.boxbroadband.co.uk/> Box Broadband Ltd t: 0330 113 0180 m: 07904 045 626 e: [email protected]<mailto:[email protected]> www.boxbroadband.co.uk<http://www.boxbroadband.co.uk/> [Facebook icon]<https://www.facebook.com/BoxBroadbandLtd> [LinkedIn icon] <https://www.linkedin.com/company/box-broadband> [Twitter icon] <https://twitter.com/boxbroadband>
