Good Morning, We have been experiencing customer issues frequently by SkyQ users with issues downloading on-demand content. Work-around's we have in place seem to be "hit and miss" as in they will work for some users, but not for others. The behaviour is that when a user attempts to download a on-demand content in their SkyQ device the download gets interrupted mid-way and never finishes the download.
Work-around's we have seen work for some is change DNS settings on the Sky equipment to override the one provided by our CPE (uses dnsmasq), this only works sometimes Another one is assigning the customer's CPE a static Public IPv4 Address instead of the CGNAT Address we provide by default, but this also doesn't always work. From what we can tell this does not affect users with SkyQ Devices with IPv6 support (where we have IPv6 coverage) Was wondering if anyone else has had similar experience with SkyQ users. Best Regards, João Basto Senior Network Architect [Airband Logo] T: 01905 958489 M: 07950158402 E: [email protected] W: www.airband.co.uk Twitter:@UKairband<https://twitter.com/UKAirband> [Challenge3000]<https://gofund.me/50a89df9> Company no. 07114545. Registered in England and Wales. Airband Community Internet Ltd, Kirkham House, John Comyn Drive, Worcester, WR3 7NS
