On Wed, 12 Apr 2023 at 10:38, Tom Storey <[email protected]> wrote: > Thanks all. > > > Ive tried emailing them again, but last time I did that it took them a > month to respond and by that stage I had already travelled and returned. > Lets see if things are any better this time around. >
I filled in the contact form on their website, but also emailed [email protected], got replies from both independently. The emailed one came back in just over 2hrs on a Saturday lunchtime, contact form took a few days and then claimed not to be able to open the photo I had uploaded to the form as it "wasn't attached to the email I received". Contact form response was vague and just repeated FAQ advice with a bit of interpretation (understandable as they hadn't seen a picture of the actual kit). The email was super helpful, definitively stated that the pictured crimping tool was OK, and why, but also suggested getting a custom's carnet and gave further info on that. Possibly the best response I've ever had from any enquiry to any travel company! > At least when Im flying I can just buy checked baggage at the time Im > buying my ticket and no one has ever questioned what I send through. Seems > like a missed opportunity for Eurostar really. > I think they used to do checked baggage all the time, then stopped, and now have reintroduced it on certain trains only according to info someone else has posted. >
