On Thu, 13 Jan 2005, Stephen Fisher wrote: > Actually the same also goes in terms of DSL speeds. When Verizon increased > their DSL upload/download speeds then didn't bother to upgrade their existing > customers to the faster speeds. I told my uncle to call (I use cable > internet), and sure enough they increased his DSL speed. It's really > unfortunate that you have to ask and that you have to waste time watching for > these things to even know when to ask. It seems companies are so focused on > gaining new customers they seem to forget about their existing customers.
I agree it is nice when a company has a policy of offerring/reducing subscription fees when their fees change to pre-existing subscribers but you can't knock a company for not doing it. As a comsumer, the onus should be on you to have to seek out the best rates. It is one step above the indignity of having to haggle at least. I definitely wouldn't consider this any dirty little secret. Call up your cell phone carrier and tell them you are going to cancel your service - it is more likely than not that they will offer you a better deal than what you have presently. Should they call you up and offer you a better deal without said scenario taking place? That costs a lot of money for probably less profit - doesn't make business sense to me - maybe in a world where it didn't matter whether your company was profitable or not it would make sense. -- Sam Nicolary > Dubin, Elisabeth wrote: > > > FYI, this is true for a lot of companies these days. Here are two > > examples: > > > > 1) When I signed up for Verizon DSL, the rate was $34.95 per month. > > They later lowered it to $29.95 per month, but they would have happily > > let me go on paying the higher rate. I called up one day and said, "can > > I pay $29.95 instead?" and they said, "Yes, ok," and changed it. I > > guess you have to ask. > > > > 2) I bought a ticket on Jet Blue recently and the next week the price > > dropped on the same ticket. I called up and said, "Oops, I bought it > > before and it was more expensive, can I pay less?" and they say, "Yes, I > > guess so," and gave me a credit for the difference. > > > > I really don't know why it is that way these days, but I get the sense > > that in general, people will let you pay whatever you are paying and > > that's that. But if you call up and ask, for some reason they respond. > > > > > > > > ELISABETH DUBIN > > Hillier ARCHITECTURE > > One South Penn Square, Philadelphia, PA 19107-3502 | T 215 636-9999 | F > > 215 636-9989 | hillier.com > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Mark Krull > > Sent: Thursday, January 13, 2005 9:13 AM > > To: [EMAIL PROTECTED] > > Cc: [EMAIL PROTECTED]; [email protected] > > Subject: [UC] AOL's little secret > > > > A friend of mine at work is on AOL. For 4 years she had been paying > > $23.95 per month for her service. She was having the $23.95 taken out of > > her credit card. > > AOL never mentioned that she could have paid $17.95 per month for the > > SAME service if she committed for a year. All she did was tell them over > > the phone. She was NEVER told of this savings option. She LOST over > > $200 over the last 4 years. She found out from a friend. > > Umm. Glad I am not with AOL > > -Mark > > > > > > > > > > ---- > > You are receiving this because you are subscribed to the list named > > "UnivCity." To unsubscribe or for archive information, see > > <http://www.purple.com/list.html>. > > > > ---- > > You are receiving this because you are subscribed to the > > list named "UnivCity." To unsubscribe or for archive information, see > > <http://www.purple.com/list.html>. > > > ---- > You are receiving this because you are subscribed to the > list named "UnivCity." To unsubscribe or for archive information, see > <http://www.purple.com/list.html>. > ---- You are receiving this because you are subscribed to the list named "UnivCity." To unsubscribe or for archive information, see <http://www.purple.com/list.html>.
