Call the phone number at the bottom of your bill and put your account
into dispute. The customer service people are very nice and
professional but can't answer any questions about why your bill is so
much bigger. The 4600 block of Osage has experienced what appears to be
totally out-of-whack Gas Bills for the period dec15-jan15. J
[email protected] wrote:
In a message dated 2/10/2009 7:31:47 P.M. Eastern Standard Time,
[email protected] writes:
My question is: what is the tenant's recourse? They have
contacted PGW and so far have been met with indifference at best.
The building owner is out of town, and the local agent also seems
uninterested to help out. They have pretty strong evidence that
their bill is considerably out of line with the other two tenants.
I assume that they're paying for their own heat and possibly hot
water, otherwise the total of the bill wouldn't be enough to worry about.
Do they have access to the meter? If so, they should turn their
thermostat town to the lowest setting (or to "off" if it has such a
setting) and turn the temperature setting on the hot water heater as
far counterclockwise as it will go (this is the "vacation" setting).
Then they can look at their meter and see whether it's registering any
gas flow. There will be a small movement on the lowest dial because of
the pilot lights (assuming the ignitions are by pilot light rather
than electrical... in the latter case there should be no movement). If
in the course of five or so minutes, that lowest dial makes more than,
say, two revolutions, someone else's appliances are hooked up to it.
This method assumes that they can determine when the other furnaces or
water heaters in the building are firing (e.g., they're all in the
basement) because it's possible that nobody is using gas at any
particular time.
If they do get an indication that they're providing gas to somewhere
else, they should send a letter with the explanation above and the
readings to the Public Utilities Commission with a copy to PGW,
Correspondence Dept.
Alan Krigman
KRF Management
211 S 45th St, Phila PA 19104
215-349-6500, fax 215-349-6502
www.krf.icodat.com <http://www.krf.icodat.com/>
[email protected] or [email protected]
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begin:vcard
fn:Julia Crane
n:Crane;Julia
org:;Populations Studies Center
adr;dom:Room 233;;3718 Locust Walk;Philadelphia;PA;19104
email;internet:[email protected]
title:Associate Director for Administration
tel;work:215-573-1369
version:2.1
end:vcard
