I now have three replies which are very poor. I am not blaming the developers because I understand that Windows 7 is the current priority. what i am complaining about is the fact that they have given me no new information and after long periods of time. In fact they referred me to a bug that they said was raised by developers. This was total crap because I raised the bug and I am not a developer. I don't expect instant responses or to be treated as someone special, but when a problem arises that appears to be of importance, I expect some sort of rational approach to a request for customer service to the official channels rather than via the Forum. I can cope with much,but sloppy twaddle is not acceptable and I have no choice but to complain, because otherwise how can things improve.
Finally i will say that the three devices i have bought amounting to £1,500 I think gives me some call on a decent customer care process. I don't know what has happened with the training of staff over in America. bizarre in my view. When I had a problem with a previous logitech device the customer support was great. That was from switzerland. -- mudlark SB3>CyrusDACX>PreXvs>ESPAudio P09B Active filter>NAP140+260A>Rhapsody, Avondale and Naim cable, Kubuntu Karmic Koala servers, various boxes for storage. SB3 Flycatcher 3A linear power supply. Using SqueezeBox Server 7.4.2 testing ------------------------------------------------------------------------ mudlark's Profile: http://forums.slimdevices.com/member.php?userid=7151 View this thread: http://forums.slimdevices.com/showthread.php?t=71414
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