Dear GMail Users, Several of you have been having trouble posting to lists operating through our server. Once I recognized that it was GMail users ONLY, that made troubleshooting a bit easier…but, so far, not successful. The problem appears to be that our domain registrar--GoDaddy, which is cheap and has done well for us in the past--now has a Nameserver that is malfunctioning (OR deliberately set to mess up because they think it's more secure that way, etc.) and routing all mail that is incoming to our server first through a server of their own. Google--understandably, to me--balks at this; it is expecting the mail server to have the correct PTR, but with GoDaddy's/secureserver.net's rerouting, it doesn't, so GMail terminates the exchange without sending your message on, reporting back to you that the intended recipient email address "doesn't exist." Well, sure enough, the list you were trying to post to *does* exist…it just can't be reached!
Below, please find the exchange I've had with GoDaddy Support thus far. My 'attitude' in my response to them stems from my having dealt with the 'support' usually given when the majority of those needing it don't know what they're doing: they SKIM what you wrote and then give you generic instructions for something you've known how to do for over a decade. ISP's do the same thing. My initial contact from now on is going to read, "I'm having an email issue of some sort, due to a DNS setting. Please send me some generic nonsense, and then I'll send you the details, since if I send them now you're going to ignore them anyway"… God willing, things will be functioning again 'soon(-ish)'… EJG - - -My Initial, Detailed-enough, IMO Support Ticket - - - This past week, GMail users have not been able to deliver mail to my mail server. The reason seems to be in the way the DNS works for smtp.cat41.org: I set it properly for 71.28.138.209, but checking it with MXTools reveals that it is first routing through one of your servers—72.167.238.201. Re-setting things in the Domain Manager did nothing to help. - - - Go Daddy Support Response - - - Thank you for contacting Online Support. If you are unable to receive messages, you would need to contact your mail provider regarding this issue. [EJG NOTE to GMail Subscribers Concerning This Sentence from GoDaddy 'Support': NO, IDIOT, IT WON'T DELIVER MAIL TO MY MAIL ***SERVER,*** not to my individual mail account! Learn how to READ! People are waiting on their mail because you're trying to blow me off with this stupid sentence and your following beginner's guide to DNS!] If you need to update your A record, you can do so by following the below steps. To Access the Zone File Editor [Instructions Deleted) To Edit an A Record [Instructions Deleted] Please let us know if we can assist you in any other way. Sincerely, Jesse P. Online Support Team - - - My Response - - - Your response gives no evidence of your having actually read my message well enough to understand the issue; I should have remembered that the first response to ANY help ticket is boilerplate, instead of actual helpful analysis of the complaint, much less resolution. Please kick this up to a supervisor if it is going to require multiple messages, as I really don't have the time to piddle through this. My A record for smtp.cat41.org reads--as it should--71.28.138.209 in DNS Manager. When ALL gmail users became unable to post messages to lists to which they were subscribed, I checked and rechecked all of my server settings, checked to make sure there were no blacklist issues, etc., AND THEN checked EXTERNALLY (i.e., NOT using the GoDaddy.com DNS Manager) to see what was reported as the IP for each of my domains and found (from both DNSStuff.com and MXTools.com): 0 mail.cat41.org 71.28.138.209 10 lists.cat41.org 71.28.138.209 20 smtp.cat41.org 72.167.238.201 As you can see, smtp.cat41.org is incorrect EVEN THOUGH it is set to 71.28.138.209 in your DNS Manager. Since 72.167.238.201 belongs to secureserver.net, this would seem to indicate that YOUR NAMESERVER is screwing this up--apparently in a way that ISPs generally don't have a problem with, but Google does. If you can point me to an RFC that says that Google should be accepting of starting an smtp session with 72.167.238.201 in order to send mail to a domain at 71.28.138.209 and tell me whom I should contact at Google, that'll be fine; otherwise, I need you to fix my zone file, because your DNS Manager WON'T, as it wrongly says that it is already set to 71.28.138.209. I don't claim to be a DNS expert, but I've had this domain for 15 years and survived IP changes, registrar changes, and every goofy new standard employed by blacklists for that long, as well as setting up dozens of domains for myself and others; the minuscule credit of thinking I might have a clue as to how to edit the zone file using GoDaddy's tools--especially given the content of my initial message--ought to have been given, not what I received. - - - End Content - - - So, that's where it sets… EJG * * * * * * * * An Approach to Liturgical Style - 19 of 28 * * * * * * * * Do not interject opinion. Such intrusions in liturgy or homily are a certain mark of egotism. The Rev. Eric J. Stefanski [email protected] The Evangelical Lutheran Diocese of North America http://ELDoNA.org Confess And Teach For Unity http://www.CAT41.org Lists: [email protected] Holy Trinity Ev.-Luth. Church, Harrison, AR http://www.HolyTrinityLC.com * * * * * Adapted from Strunk & White, ~The Elements of Style~ * * * * * + Information for Confess And Teach For Unity's eList Subscribers + Posts to this list are sent by/through the Confess and Teach For Unity List Administrator at his sole discretion; you are receiving them because you are *or have been* a subscriber to one or more email lists run by Confess and Teach for Unity (CAT41.org). If you are no longer on any CAT 41 list and do not wish to receive such periodic mailings regarding new mail lists and other services, please click the 'unsubscribe link'. 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