That's a good suggestion: offering both options. 


On May 17, 2011, at 18:50, Aaron Luman <[email protected]> wrote:

> I usually see it as an either or situation.  Meaning, they give me the link 
> and then in the next line explain that if that doesn't work I should try to 
> log in and provide the key that follows.  The would probably be the same as 
> is found in the url, but wouldn't have to be.  That way there is an 
> alternative for those who can't get the link to work.
> 
> Aaron
> 
> On May 17, 2011, at 5:35 PM, [email protected] wrote:
> 
>> I have a system where customers need to verify their email address. I am 
>> using the popular method of emailing them a URL that contains a unique key 
>> that they have to click. Many users ate unable to successfully complete 
>> this. Any ideas on other methods for verifying someone's email? The only 
>> other method I have seen or can think of would be emailing them a code that 
>> they have to return to the site with and key in but I don't see that as 
>> being any easier. 
>> 
>> 
>> 
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> 
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