*Dear Friends,* *Please send me suitable profiles to [email protected]. **SendResumes in word format with contact number,current location and billing rate.*
*SERVICE MANAGER, IT*** *Position: Service Manager, IT CA Centralized Operations (CACO)* *Location – San Jose, CA *local to San Jose, CA** *Duration – 1+ year* *Rate: $40/hr max* * * *General Description: * * * *The Service Level Manager is a subject-matter expert in the policies and processes of IT Service Management at Cisco. The Service Manager has manager accountability in representing CACO's best interests with internal and external organizations and partners. The ITIL Service Manager manages the successful delivery of CACO Support services and Business Relations.* * * *The Service Manager ensures that approved procedures and tools are established in keeping with policy and process, that they are used appropriately across CACO, determines areas for improvement, and brings about the implementation of needed solutions. * * * *The Service Manager will be responsible for managing CACO's Vendor and Business Partner accounts and relations. Write, manage and control SOWs, SLAs and OLAs between CACO's Vendors, Business and IT partners.* * * *Responsibilities:* * * · *Manage the Service Level and Relationship Management process, procedures, and teams at Cisco to maximize business benefits.* · *Evaluate relevant industry best practices, such as ITIL and ITSM, for adoption at Cisco.* · *Deliver subject-matter expertise for the IT Service Level Management function.* · *Independently determine business needs for policies and processes and develop or update them accordingly.* · *Provide guidance in response to policy and process questions from partners, internal support teams, and the IT community.* · *Act as the point of effective control over coordination, communication, escalation, and follow up for issues.* · *Establish appropriate external business relationships and presence in support of Cisco's position as an IT market and thought leader.* · *Production Acceptance: Engage pre-production projects, programs, and issues. Audit the compliance with production readiness expectations and follow up where needed.* · *Supervise the audit of all teams and aspects of IT with respect to their engagement and effectiveness and follow up on issues identified.* · *Ensure consistently high quality of work by CACO Partner Vendors.* · *Generate reports of service volume, services levels, client satisfaction, and follow up on service quality issues or concerns.* · *Communicate procedural changes to the partners and clarify as needed.* · *Review and approve procedural changes proposed by partners in response to issues that they may identify.* · *Work with all IT organizations and business clients to maintain good business relationships and practices.* · *Build relationships with managers and teams throughout Cisco and our partners supporting Global Operations objectives and good business practice.* · *Drive the overall success of the CACO as a member of the Leadership team.* · *Share management team workload to accomplish team objectives and provide backup as needed.* · *Actively participate in management team discussion; provide vision and feedback; contribute to the development of a world class IT Operations capability at Cisco.* * * *IT production operations experience including incident management, problem management, change management, batch processing, and service monitoring and reporting. Success with business process implementation and operation, and delivering cross-functional management leadership is expected. Receives assignments in the form of high-level business initiatives and establishes the goals and methods to meet objectives. Manage multiple business initiatives that have a moderate to high level of business complexity and risk.* * * Proven maturity and strength in team leadership, coaching, and providing timely essential feedback to others is expected. Implements effective teamwork practices by removing obstacles to teamwork, embracing and capitalizing on the value of diversity in the work force. Set high standards for performance through demonstration and empowerment of others. *The ability to operate independently, demonstrating initiative and sound judgment in making high-impact business decisions, is required. Deliver results by working with global virtual teams under a challenging, often tactical, environment.* Express thoughts and ideas effectively to others through variety of media to individuals or groups. Interacts with senior and executive management regularly and consistently presents issues, ideas, and solutions to different levels in the organization, with the right level of detail. Proactively develops business relationships by making the effort to solicit, listen to, and understand requirements. Prior experience managing teams and partner relationships is required. *Typically requires BS degree in Business, CS or equivalent plus 8-10 years related experience. 3-5 years project lead/management experience with equivalent sized organizations (Fortune 500)MS or MBA a plus.* -- Thanks & Regards, Kalyan, Tel:913-538-5491 913-660-0395 Metapro IT Solutions Email: [email protected] Yahoo IM: kalyancbresumes --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
