Hello, Good Evening.
Please let me know if you have any consultant for this position. *THE CONSULTANTS MUST HAVE ALL THE REQUIRED SKILLS AND EXPERIENCE* * * *MUST BE ABLE TO DO FACE TO FACE WITH THEIR EXPENSES ONLY * * * *Title: **Helpdesk Analyst*** *Location:* Chicago,IL** *Duration: *3 months** *Description:* *POSITION REQUIREMENTS * Must have: - proven track record of help desk process re-engineering - experience in process mapping - experience with help desk/call center applications - consulting experience with similar engagement(s) including the full range of help desk activities, including issue capture, tracking escalation procedures, effective client communication and reporting, development of improvement roadmaps. - Excellent presentation skills, interpersonal skills *Nice to have:* - experience managing a help desk/call center organization - exposure to Infra software. - Knowledge of, and experience with, ITIL constructs. - Ability to bring best practice examples of components (such as client reporting) * * <http://www.arcus.net/>Thanks & Regards, Madhukar Resource Manager** Vanceva Technologies, Inc Alpharetta, GA-30005 Direct: 678-799-8602 ** Fax: (866) 471-3906(Fax) Email:*[email protected]* <[email protected]> *www.vancevatech.com<file:///C:/Documents%20and%20Settings/ambica%20soni/Application%20Data/Microsoft/Signatures/www.vancevatech.com> * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
