*Hi,* * *
*Please send resume to [email protected]* * * *MAX pay is **25** an hour* No expenses, resource expected to relocate** * * *Job Title* - TECHNICAL WRITER *Duration* - 4 Year(s) *Location:* Wichita Kansas *Required Skills* Technical Writer Maximo Help Desk Change Problem Management Seeking an experienced help desk type consultant / technical writer / process analyst. They must be able to document proposed process flows, and understand / define help desk tracking and operational related ticketing systems. Knowing the Help Desk tool "Maximo" is required. This resource needs to be able to analyze data from the Customer's Maximo ticketing system, determine the problem(s), evaluate and select corrective action based on a cost/benefit analysis, coordinate with the IBM PM and the Customer's PM to determine the technical, cultural and process impacts, help develop and implement the corrective action and measure the results. The objective of this role is to reduce incidents (problems) that are reported to the IBM Help Desk and to lower the costs of delivering Help Desk and Deskside Services. Work will be performed by collecting data on a monthly basis, from the Customer’s Maximo Help Desk ticketing system and determining top ten problems, work with the customer to determine potential solutions (if it is a customer problem) and assisting in the implementation of the solution. Work with the IBM Project manager to implement the solution if it is an IBM problem. Requires experience in advance analysis techniques such as Six Sigma, Lean and Fishbone analysis. Provide Problem Management Services - Participate in the Customer's Problem management process, Problem management meetings and provide required documentation - Review Problems - Provide trend analysis and develop action plans to resolve Problems specifically related to IBM service delivery. - Coordination of Problem resolution activities for Problems specifically related to IBM service delivery. - Audit Problem records for process compliance. - Coordinate Problem process and tool requirements including customer specific elements. - Provide a set of standard Problem reports to the account management team and IBM GS support management. - Report on Problem resolution. - Create monthly reports and identify trend analysis. - Audit Problem records for process compliance. - Provide ongoing Problem process and Tool training. Problem Management and Root Cause Analysis - Participate in the Customer's Problem management process, Problem management meetings and provide required documentation. - Review Problems reported through the Customer Maximo ticketing system. - Provide trend analysis and develop action plans to resolve Problems specifically related to IBM service delivery. - Coordination of Problem resolution activities for Problems specifically related to IBM service delivery. - Audit Problem records for process compliance. - Coordinate Problem process and tool requirements including customer specific elements. - Provide a set of standard Problem reports to the account management team and IBM GS support management. - Report on Problem resolution. - Create monthly reports and identify trend analysis. - Audit Problem records for process compliance. - Provide ongoing Problem process and Tool training. *Have a blessed day!*** *Thanks & Regards* *Annie Mark **|*Aim Computer Consulting | 734-591-3562 EXT: 1+180|Fax : 734-418-2603 Mail id: *[email protected]* Yahoo IM: *[email protected]* Visit our Website at *www.aim-cc.com* _________________________________ Please visit www.NRIYP.com <http://www.nriyp.com/> New generation Yellow pages for NRI’s Classifieds<http://www.nriyp.com/Classifieds/Classifieds_Home1.aspx?Country=> |Yellow Pages <http://www.nriyp.com/>|Travel<http://www.nriyp.com/Travel/TravelHome.aspx> |Classmates <http://www.nriyp.com/Classmates/Classmates_HomePage.aspx> --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
